Tamer EL Sawi
Summary
Dynamic Restaurant Captain with 3 years of experience. Excellent knowledge of restaurant functions and product memory. Adept at presenting and selling daily specials and ensuring individual customer satisfaction.
Resourceful Restaurant Captain with outstanding presentation and salesmanship skills. Customer-oriented with exceptional organization and knowledge of restaurant. Successful at inter-restaurant communication and fast-paced customer service.
Overview
16
16
years of professional experience
Work History
Restaurant Captain
Kempinski Hotel & Residences Palm Jumeirah
2022.09 - Current
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Streamlined team communication for efficient service delivery, leading to improved guest experiences.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
Head Waiter
IHG Intercontinental Hotels, Jeddah Saudi Arabia
2015.11 - 2021.08
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Restaurant Supervisor
Dar El-Eman Hotels, AL Madinah Saudi Arabia
2012.12 - 2015.11
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
Bar Waiter
Marriott Renaissance, Sharm El-Sheikh Egypt
2012.08 - 2012.12
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
Bar Waiter
Concorde El Salam Hotel, Sharm El-Sheikh Egypt
2011.09 - 2012.08
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
Restaurant Waiter
Magic Life Hotels, Sharm El-Sheikh Egypt
2011.01 - 2011.08
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Restaurant Waiter
Iberotel Palace, Sharm El-Sheikh Egypt
2008.01 - 2011.01
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Education
High School Diploma -
Technical Diploma,
Egypt Al Minya06.2004
Skills
- Food Safety Compliance
- Reservation Management
- Fine-dining expertise
- Wine pairing knowledge
- Team training and development
- Cash handling expertise
- Food Safety Standards
- Upselling
- Table Setting
- Guest Relations
- Staff Scheduling
- Team Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Courses
Hygiene & Sanitation and HACCP, Cristal
IHG Problem Handling, IHG
November 2016 — November 2016
Train the Trainer
December 2012
Kempinski White Glove - Keeping our Guests safe for Food & Beverage,
Kempinski hotels
January 2023
Cross Training Sales , Kempinski hotels
July 2023 — Present
Timeline
Restaurant Captain
Kempinski Hotel & Residences Palm Jumeirah
2022.09 - Current
Head Waiter
IHG Intercontinental Hotels, Jeddah Saudi Arabia
2015.11 - 2021.08
Restaurant Supervisor
Dar El-Eman Hotels, AL Madinah Saudi Arabia
2012.12 - 2015.11
Bar Waiter
Marriott Renaissance, Sharm El-Sheikh Egypt
2012.08 - 2012.12
Bar Waiter
Concorde El Salam Hotel, Sharm El-Sheikh Egypt
2011.09 - 2012.08
Restaurant Waiter
Magic Life Hotels, Sharm El-Sheikh Egypt
2011.01 - 2011.08
Restaurant Waiter
Iberotel Palace, Sharm El-Sheikh Egypt
2008.01 - 2011.01
High School Diploma -
Technical Diploma,
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