Tamer Ezzat
Summary
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
4
4
Language
Work History
BANK TELLER
Commercial Bank of Dubai
Dubai
07.2021 - Current
- Greet clients and assist them in financial transactions
- Accepting deposits and payments
- Cash Online deposit using commercial bank of Dubai software
- Immigration fees collection and deposit refund
- Maintain and balance cash drawer on daily basis
- Processing withdrawals of deposits
- Process necessary paperwork for certificates of deposit
- Handling commercial and business accounts
- Handling foreign currencies.
Cashier cum Teller & Supervisor
REDHA AL-ANSARI EXCHANGE
Dubai
10.2017 - 05.2021
- Handling all customers' transactions in an exchange house
- Handling VAT related transactions
- Checking the entire cashier's cash register at the end of the day
- Managing Utility payments like Etisalat, Du, and Fly Dubai etc
- Preparing cash for bank deposit
- Arrange the notes by denomination and sort by all currencies
- Promoting other services (national bond, Eze top, Du payment, Etisalat, VAT)
- Handles marketing and cross selling of finance products
- Verifies the accuracy of cash remittances at the end of the day
- Monitoring any shortages or excess in cash by reconciling all transaction
- Supervisor Role: Resolving any customer issues
- Motivation to the fellow staff to achieve target
- Filling and checking all transactions day by day
- Mailing all kinds of reports to Head office
- Verifying high volume transactions
- Managing new WPS account opening.
CUSTOMER SERVICE & SALES
Soteer Group for Trading
Egypt
05.2016 - 09.2017
- Provided excellent customer service at all times
- Assisted customers with finding suitable products and checked availability in ERP System
- Maintained a friendly manner and calm, positive attitude when handling complaints
- Gave customers the correct advice, and after understanding their needs, upsold services and turned objections into sales opportunities
- Assisted in training new members of staff
- Cold-called customers to up-sell services
- Worked to ensure all individual and team targets were met
- Used tact and discretion to discuss customers' estates to ascertain whether probate was required
- Developed a number of incentives for team members to achieve targets.
French Teacher
Egypt
09.2013 - 09.2017
- Instructed students in French grammar, vocabulary, and pronunciation
- Created and administered examinations, assignments, and projects according to curriculum assessment standards
- Improved academic performance of college-bound students by 19 percent through interactive dialogue plans
- Provided after-hours tutoring for students to increase proficiency in spoken and written French
- Scheduled in-house field trips to focus on cultural aspects of language study.
Education
Bachelor of Education -
Menoufia University
04.2001 - 01.2013
Diploma of Curriculum Development - Curriculum Development
Menoufia University
Egypt 09.2014 - 09.2015
Microsoft Office - Word, Excel, Outlook -
Online Education
Egypt 01.2010 - 06.2011
Html5 & Css3 And Photoshop -
Online Education
Egypt 07.2010 - 01.2012
Skills
Customer Serviceundefined
Websites
Personal Information
- Date of Birth: 09/15/91
- Nationality: Egyptian
- Marital Status: Married
Timeline
BANK TELLER
Commercial Bank of Dubai
07.2021 - Current
Cashier cum Teller & Supervisor
REDHA AL-ANSARI EXCHANGE
10.2017 - 05.2021
CUSTOMER SERVICE & SALES
Soteer Group for Trading
05.2016 - 09.2017
Diploma of Curriculum Development - Curriculum Development
Menoufia University
09.2014 - 09.2015
French Teacher
09.2013 - 09.2017
Html5 & Css3 And Photoshop -
Online Education
07.2010 - 01.2012
Microsoft Office - Word, Excel, Outlook -
Online Education
01.2010 - 06.2011
Bachelor of Education -
Menoufia University
04.2001 - 01.2013
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