Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamer Magdy

Agile Coach, Agile delivery lead
Dubai

Summary

Agile Coach with 16+ years leading digital transformations (Scrum, Kanban, SAFe) for Fortune 500 firms (Vodafone, e& UAE). Spearheaded Agile adoption for 50+ teams, reducing time-to-market by 30% via Jira workflow automation and better visualization reporting. Expert in scaling Agile practices, resolving chronic delivery bottlenecks, and coaching C-suite on mindset shifts.

Overview

16
16
years of professional experience
2008
2008
years of post-secondary education
15
15
Certifications

Work History

Agile Coach

e& UAE
08.2022 - Current
  • Agile coach for digital tribe.
  • Helping squads and organizations adopting Agile practices, methods and mindset.
  • Oversee development of agile teams and facilitate organizational culture change.
  • Leading, training, and coaching the squad/organization in its Scrum adoption;
  • Planning and advising Scrum implementations within the squad/ organization.
  • Coaching the team members in self-management and cross-functionality; creating high-value Increments that meet the Definition of Done;
  • Helping the Scrum Team understand the need for clear and to the point Product Backlog items;
  • Planning and advising Scrum implementations within the organization;
  • Removing barriers between stakeholders and Scrum Teams.

Agile Coach

Vodafone
11.2021 - 08.2022
  • Agile coach for digital engineering tribe.
  • Applying Agile practices mainly by applying Kanban, Scrum and SAFe.
  • Providing support to squads and organizations adopting Agile practices, methods and mindset.
  • Oversee development of agile teams and facilitate organizational culture change.
  • Adapting and applying Agile, creating Jira workflows, screens and roles.
  • Also managed switching current waterfall projects to Kanban methodology across Vodafone Technology department.

Project Manager Scrum Master

Vodafone
10.2019 - 11.2021
  • Establishing agile values, methods, principles & practices for the delivery of Automation projects using Kanban or Scrum methodologies.
  • Facilitate discussions and conflict resolution, and enable the exploration of alternatives or different approaches & ensure no impact on the delivery of projects.
  • Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum/Kanban related meetings.
  • Coach and mentor team members on agile standards and best practices; ensure consistent best practices are applied across the work streams.
  • Ensure the correct setup & usage of CDI tools for projects & ensure project documentations are up to date for every sprint.
  • Manage stakeholders and vendor interfaces as required for technical delivery and report on project progress & activities.

PROJECT MANAGEMENT SR. SPECIALIST

Vodafone Egypt
05.2017 - 10.2019
  • Manage technical teams to ensure delivery of products on time with the required quality.
  • Act as a technology SPOC for chronic problems impacting customers or reporting & guide commercial team through technology.
  • In charge of ensuring smooth application of SW life cycle including business analysis, design, Capacity management, Implementation and testing.
  • Manage projects end to end to ensure smooth delivery of products.
  • Reporting projects progress to Account management SR, supervisor to ensure full alignment for commercial plans with technical plans.
  • Alignment for business owners for project progress.
  • Control requirements gathering phase & scope control.

Revenue Assurance and Processes Improvement Senior Specialist

Vodafone
04.2011 - 04.2017
  • Act as project manager for all revenue or fraud related issues detected within technology and/or reported by finance/fraud teams to eliminate repetition, resolve chronic issues, speed-up resolution of high-impact problems, early detect revenue leakage or fraud cases and save company revenues.


  • Process design, improvement and control, using Visio for creating detailed process maps, and controlling and maintaining the process, by applying Six Sigma Mythologies.

QUALITY & BUSINESS IMPROVEMENT SPECIALIST

Vodafone Egypt
08.2010 - 04.2011
  • Business Process Improvement & full automation of the Data Complaints leading to enhanced complaint handling time, higher resolution and feedback rates, reduced cost, and better customer experience.
  • Problem management for all other Technology Complaints through monitoring achieved service levels per team and case, identifying improvement opportunities, and leading improvement projects.

Roaming coordinator and front line Engineer

Vodafone
03.2009 - 08.2010
  • Responsible to manage technology interface with customer care in all individual incidents, giving special focus to Platinum-Premium, data and corporate incidents, also responsible to manage the interface with Vodafone group and roaming partners for international and roaming fault management.
  • Handling Test's using SIM cards & contacting operators, Technical faults and fixing them and to ensure solving them within agreed SLA.

Education

B.Eng. - Electronics & Telecommunications

El Sherouk Academy

Skills

  • Kanban
  • Scrum
  • Agile Project Management
  • Agile Methodologies
  • Scaled Agile
  • SAFe

Certification

ICAgile Certified Professional - Agile Coaching - ICAgile

Timeline

Agile Coach

e& UAE
08.2022 - Current

Agile Coach

Vodafone
11.2021 - 08.2022

Project Manager Scrum Master

Vodafone
10.2019 - 11.2021

PROJECT MANAGEMENT SR. SPECIALIST

Vodafone Egypt
05.2017 - 10.2019

Revenue Assurance and Processes Improvement Senior Specialist

Vodafone
04.2011 - 04.2017

QUALITY & BUSINESS IMPROVEMENT SPECIALIST

Vodafone Egypt
08.2010 - 04.2011

Roaming coordinator and front line Engineer

Vodafone
03.2009 - 08.2010

B.Eng. - Electronics & Telecommunications

El Sherouk Academy

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Tamer MagdyAgile Coach, Agile delivery lead