Tamer Samir Abdelwahab

Have Personable and responsible Excellent organizational skills Adaptable to change within environment Excellent computer and software skills Have excellent leadership and managerial skills Able to make solid business decisions Prior managerial experience Tamer Samir Abdel Wahab Contact Center Operations Manager I am seeking a challenging career opportunity with an international expanding and potential progressive organization where I can utilize and develop my experience abilities and education as well as my communication and interpersonal skill. Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue to clients, Responsible for development and administration of annual department budget to attain business goals with operational stability, Deliver results against a defined scope of work that includes measurable ROI, strategic innovation performance reporting, and human capital development Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance, Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center, Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision, Coordinate analytic, strategic and technical resources to meet client expectations and ensure satisfaction, Manage and expand client and coworker relationships, Find and close new revenue opportunities within the existing client base, Ensure compliance with regulatory agency guidelines and standards. Previous course and Internships Attending Customer Service representative Course (Find a way to say yes) sponsored by Vodafone. Attending Customer Service representative Course (recommend the best) sponsored by Vodafone. Customer Service Supervision Course sponsored by Vodafone. Work History Able to think, communicate and present information effectively Have good coping skills Able to motivate self, team or staff Be able to use computer or IT equipment proficiently Process updates Employee engagement Performance improvements Productivity Standards Quality controls Budgeting Staff Management Strategic planning Business planning Business Development Organization and Time Management Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures. Experienced in leading and directing call center operations with more than 100 employees. Disciplined manager with 10 years of Contact Center manging experience. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Results-driven Call Center Manager focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field. Focused in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets. Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.Including competitive offerings, pricing and market positioning. Customer-focused professional with successful 10-year career in Contact Center & Customer experience sector. Dynamic successful applying managing and developing in busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.