Hi, I’m
Tamer Samir Darwish
Dubai,United Arab Emirates
Summary
Sales Supervisor with more than 10 years of experience in management capacity and strong competitive sales drive, adaptability, perseverance and committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines, Highly effective mentor driven to assess Sales Supervisor with strong marketing and sales background. Creates dynamic sales teams to achieve optimum performance. Shares product and merchandising knowledge to drive results.
Overview
13
years of professional experience
5
years of post-secondary education
Work History
Retail Store SupervisorManama, Bahrain
Teeba, Supermarket
08.2021 - 05.2023
Job overview
- Executed detailed inventory checks and stockade tasks on, ensuring records of stock levels were consistently accurate.
- Met sales goals over months
- Dealt with customer complaints and rectified product and service issues.
- Set sales targets and implemented action plans for achieving set objectives.
- Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
- Stocked shelves and racks and kept mannequins in strategic locations to attract customers into store.
Dispatcher, Customer serviceManama, Bahrain
Delivery hero, Carriage
07.2019 - 05.2021
Job overview
- Prioritised and organised calls based on urgency and importance.
- Advised crew and field units regarding traffic and weather conditions to minimise delays.
- Tracked emergency vehicles to determine timely response.
- Answered queries relating to products and deliveries.
- Oversaw route and condition of field units to manage daily schedule.
- Coordinated with specific departments or field units to address important matters.
- Delivered consistently excellent customer service to guarantee positive company experiences.
Retail store supervisor Manama, Bahrain, City center
Durance Perfumes & Cosmetics
08.2016 - 06.2019
Job overview
- Bahrain
- Answering customers' questions and escalating complex issues to relevant departments as needed
- Maintaining accurate record of all sales, scheduled customer appointments, and customer com- plaints
- Developing and sustaining long-lasting relationships with customers
- Proven track record of achieving sales targets.
- Analyses sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
Retail store supervisorManama, Bahrain
Zohoor Al Reef, Perfumes & Cosmetics
08.2013 - 07.2016
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, signify-Cantily increasing customer satisfaction ratings
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Collected customer and market feedback and reported information to company leadership.
Retail Sales OfficerRiyadh, KSA, Kingdom center
Zohoor Al Reef Perfumes & Cosmetic
08.2012 - 07.2013
Job overview
- Submitted reports to senior management to aid in business decision-making and planning
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals
- Directly worked with 150 customers per shift to build relationships and increase customer satisfaction rating 95%.
- Collaborated with marketing teams to implement strategies to boost brand presence and reach new customers.
Customer service Cairo
Vodafone Telecommunications
05.2010 - 04.2012
Job overview
- Created, prepared and delivered reports to various departments
- Established and updated work schedules to account for changing staff levels and expected workloads
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Exceeded targets with strong rapport building and product knowledge.
Education
Faculty of Industrial EducationEgypt
Bachelor of Science from Engineering Science of Production Mechanics
06.2000 - 06.2005
Skills
- Sales monitoring
- MS Office
- Microsoft Office Good
- ICDL Intermediate
- Proven Track Record of Achieving Sales Targets Intermediate
- Sales strategies
- Sales data analysis
- Retail merchandising
Languages
English
Upper intermediate
Arabic
Native
Timeline
Teeba, Supermarket
Retail Store Supervisor
08.2021 - 05.2023
Delivery hero, Carriage
Dispatcher, Customer service
07.2019 - 05.2021
Durance Perfumes & Cosmetics
Retail store supervisor
08.2016 - 06.2019
Zohoor Al Reef, Perfumes & Cosmetics
Retail store supervisor
08.2013 - 07.2016
Zohoor Al Reef Perfumes & Cosmetic
Retail Sales Officer
08.2012 - 07.2013
Vodafone Telecommunications
Customer service
05.2010 - 04.2012
Faculty of Industrial Education
Bachelor of Science from Engineering Science of Production Mechanics
06.2000 - 06.2005
Interests
HOBBIES
, Football
horseback riding
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