Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Tamila  Mishchenko

Tamila Mishchenko

Abu Dhabi,UAE

Summary

Seeking a challenging role as a private banking professional where my extensive financial expertise, client relationship management skills, and commitment to delivering tailored wealth management solutions can contribute to the success of both client and organization

Overview

6
6
years of professional experience

Work history

Customer service Assistant

Jumeirah Hotels
Dubai, UAE
11.2020 - 06.2022
  • Obtained feedback from customers to improve service experience.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Offered current, accurate advice on optional solutions for concerns.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Customer Service Representative,

Titanic Royal Hotel
Hurgada, Egypt
03.2019 - 05.2020
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Offered current, accurate advice on optional solutions for concerns.
  • Applied conflict management to stressed and concerned customers.
  • Prepared necessary forms to complete transactions.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Advised customers on availability, pricing and location of products.
  • Used customer relationship management software to record detailed notes.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.

Customer Assistant & Administrator

Rose Group LTD
CHINA
11.2017 - 01.2019
  • Maintaining a positive, empathetic and professional attitude

toward customers at all times.

  • Analyze the territory/markets potential, and status reports.
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for

new services.

  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback.
  • Took appropriate action to remedy customer dissatisfaction and boost loyalty.

Customer Service Representative

Private Bank LTD
Ukraine
11.2016 - 11.2017
  • Build customer relationships.
  • Maintain and manage existing accounts.
  • Capture new accounts.
  • Respond to customer inquiries and resolve.
  • Maintain customer database and update periodically.
  • Assist customers in depositing and withdrawing cash.
  • Refer complex issues to the management.
  • Ensure best practices in rendering services to customers
  • Shared informational brochures and details about policies to help guests make decisions.

Education

Bachelor's degree - Economics Department, Specialist in Accounting and Audit

Vinnytsia National Agrarian
Vinnitsa, Ukraine
/2012 - /2016

Skills

  • Time management
  • Accounting
  • Customer-focused
  • Multilingual
  • Knowledge of [Software]
  • Public relations
  • Communication skills
  • Leadership
  • Problem-solving
  • Data entry
  • Customer relations
  • Organization Skills
  • Resolve Conflict

Languages

Russian
Native
Ukrainian
Native
Chinese (Mandarin)
Intermediate
English
Fluent

Timeline

Customer service Assistant

Jumeirah Hotels
11.2020 - 06.2022

Customer Service Representative,

Titanic Royal Hotel
03.2019 - 05.2020

Customer Assistant & Administrator

Rose Group LTD
11.2017 - 01.2019

Customer Service Representative

Private Bank LTD
11.2016 - 11.2017

Bachelor's degree - Economics Department, Specialist in Accounting and Audit

Vinnytsia National Agrarian
/2012 - /2016
Tamila Mishchenko