TAMILARASI RAGHUNATH

• HR Operations: Executes end-to-end employee onboarding and biometric registration while auditing daily attendance to ensure payroll accuracy.

• Managed confidential employee records with utmost professionalism and care.
• Handled HR-related queries promptly and professionally for improved employee satisfaction.

• Regulatory Liaison: Coordinates PRO activities, including Emirates ID processing and medical tests, ensuring 100% alignment with UAE labor regulations.

• Procurement & SAP: Streamlines procurement by managing PO and GR creation within SAP, conducting vendor quotation comparisons to optimize costs.

• Workforce Logistics: Oversees staff accommodation and bed allocations, performing hygiene and safety inspections to meet corporate compliance standards.

• Handled incoming customer calls and emails, logging hardware issues accurately and efficiently.
• Collaborated with networking services, including Palo Alto Networks, to support customer needs.
• Routed service requests to appropriate teams such as support, logistics, or dispatch for prompt resolution.
• Acted as a liaison between customers and internal teams to ensure smooth and timely issue resolution.
• Monitored RMA (Return Merchandise Authorization) progress and provided regular status updates to customers.
• Escalated delays, missing components, or policy-related concerns to designated team leads or supervisors.
• Maintained detailed and accurate records using CRM platforms such as SAP, Salesforce, and JIRA.
• Ensured task completion within defined SLA timelines and escalated potential breaches proactively.

• Managed customer interactions via phone calls and live chats with professionalism and empathy.
• Supported sales operations for network services in collaboration with Bell Canada.
• Assessed customer needs to recommend the most suitable products, plans, and service bundles.
• Clearly explained product features, offering personalized upselling based on individual customer requirements.
• Consistently recognized for outstanding sales performance, customer satisfaction, and operational efficiency.

• Assist in recruitment processes, including job postings, screening resumes, scheduling interviews, and coordinating candidate communications.
• Support onboarding and orientation for new hires, ensuring all necessary documentation is completed.
• Maintain employee records (digital and physical) in compliance with HR policies and legal requirements.
• Coordinate HR-related communications, such as policy updates, announcements, and employee engagement initiatives.
• Assist in payroll preparation by providing relevant data (absences, bonuses, leaves, etc.).
• Track and manage attendance, leave records, and employee benefits.
• Support training and development programs by scheduling sessions and maintaining training records.
• Handle confidential information with professionalism and integrity.
• Provide general administrative support to the HR team and respond to employee queries.
• Ensure compliance with company policies, labor laws, and HR best practices.