TAMILSELVI DN

Work History

Unicorn Commercial Brokers

04.2024 - Current

Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
Strong working knowledge of bank audit processes, security standards, and regulatory compliance. Ensure 100% accuracy in monthly updates of Scope Documents, Staff Lists, and Escalation Matrices to the Bank.
Conduct regular floor monitoring, PC audits, and Chubb register checks while reinforcing compliance through daily reminders of Do’s & Don’ts.
Monitor adherence to entry/exit protocols and proactively escalate any Code of Conduct breaches with timely action and closure. Perform call audits and handle complaint calls with swift resolution, ensuring all Bank complaints are addressed and closed within 24 hours.
Manage product seller code generation by collecting and verifying documents and coordinating with the Bank through completion. Maintain and update MIS reports, publish team performance reports, and share insights with leadership to support operational improvements.
Motivate staff to enhance productivity through continuous feedback and targeted coaching.

Surani Group

07.2023 - 03.2024

Actively hiring sales professional for reputed banks in UAE
Job postings on various job portals
Initial screening and evaluation of the resumes, attracting right candidates & ensuring smooth onboarding of employees
Job posts, mass email, internal referrals, LinkedIn, social networking, walk-in interview
Candidate connect and candidate engagement until onboarding
Keep backup profiles for future requirements
Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Stimulated employee engagement and commitment to values and culture of company, resulting in 90% retention rate increase.

Avance Consulting

04.2022 - 04.2023

Provided comprehensive HR support by handling day-to-day tasks, including employee inquiries, file management, and general HR assistance, contributing to a positive employee experience and streamlined HR operations
Prepared daily MIS reports, ensuring accuracy and compliance with relevant regulations and policies, while actively participating in audits
Collected timesheets from contract employees and processed them for payroll, ensuring accurate and timely payment
Demonstrated proficiency in applicant tracking systems, such as Hirecraft and Edge Recruit, for managing the end-to-end recruitment process, including job advertisement creation, candidate sourcing, screening, assessments, getting client approvals and onboarding
Streamlined recruitment processes by conducting interviews, coordinating panel interviews, and scheduling meetings, resulting in efficient candidate selection and improved hiring outcomes

Hexaware Technologies

06.2019 - 03.2022

Managed email correspondence with HR, analyzing responses, drafting reports, and concluding case types, resulting in efficient case resolution
Consistently maintained a high level of productivity, achieving a significant number of case closures per day
Actively contributed to reducing backlog cases, supporting team members in achieving their goals and promoting overall efficiency
Played a key role in training several new joiners for the Background Verification (BGV) process and effective knowledge transfer

Matrix Business Services

06.2016 - 03.2019

Proficiently handled online cases, bulk verifications, and payment details, ensuring accuracy and timely completion
Demonstrated excellent communication skills by effectively handling both inbound and outbound calls, providing prompt and helpful assistance
Facilitate seamless onboarding and transitions for new hires by managing paperwork, conducting orientations, and ensuring a positive integration into the organization
Maintain updated employee records, handle inquiries, benefits, grievances, and conflicts, fostering a supportive work environment through effective communication
Collaborate with payroll departments to ensure accurate processing by verifying timesheets and deductions
Coordinate training sessions, track participation, and evaluate effectiveness through engagement surveys and maintain records
Organize meetings, events, and conduct exit surveys to gather feedback for improving the offboarding process and overall employee satisfaction