Tammam Tarabih
Dubai,UAE
Summary
Senior Broker Relationship Manager with 9 years of experience in the insurance industry, specializing in managing new and renewal business across all lines. Proven expertise in broker relationship management, negotiation.
A results-driven leader with a strong track record of enhancing customer satisfaction, driving profitable growth, and building high-performing, collaborative relationships with brokers.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Brokers Relationship Manager -UAE
United Fidelity Insurance Company
Dubai
01.2021 - 12.2025
- Responsible for building relationships with brokers, negotiating prices, developing prospects, managing profitability, retention and new business growth across all line of Business
- Develop and implement strategic initiatives to improve broker engagement and satisfaction.
- Facilitate training sessions and workshops to educate brokers on product offerings and updates.
- Analyze market trends and broker feedback to refine service delivery and support.
- Coordinate the resolution of complex broker inquiries and issues to ensure timely responses.
- Oversee documentation and compliance processes to maintain regulatory standards across broker interactions.
- Collaborate with internal teams to align broker needs with company objectives and goals.
- Contribute to strategic planning sessions, providing valuable input from a broker's perspective.
- Monitor market trends and identify the need for new or revised underwriting practices, recommend changes to underwriting team
- Improving overall portfolio persistency to ensure higher retention ratio
- Generate and monitor monthly production
Broker Relationship Manager
United Fidelity Insurance Company
07.2019 - 01.2021
- Manage broker relationships by providing tailored support and resources to enhance collaboration.
- Develop training for brokers to enhance product knowledge and sales strategies.
- Conduct regular performance assessments to identify areas for improvement and growth opportunities.
- Implement feedback mechanisms to gather insights from brokers, driving continuous service enhancements.
- Facilitate communication between internal teams and brokers to streamline processes and resolve issues.
Market Underwriter
United Fidelity Insurance Company
07.2018 - 07.2019
- Analyze and price accounts based on claims experience and loss ratios to ensure sustainable profitability.
- Negotiate rates, terms with reinsurers.
- Manage the SME portfolio, including pricing, portfolio reviews, and development of underwriting and pricing tools.
- Prepare comprehensive analytical reports for renewals, including claims data extraction to support informed renewal decisions.
- Proactively engage and manage broker relationships to secure renewals, improve retention, and drive new business growth.
- Provide technical underwriting support to brokers and intermediaries, including risk assessment and acceptance or declinature decisions.
- Contribute to achieving departmental growth and profitability targets.
- Assess market trends to enhance underwriting strategies and develop competitive products.
Group Insurance Specialist
Specon (Part of HLG Group)
01.2017 - 06.2018
- Provide expert guidance on group insurance policies and coverage options.
- Develop training materials to educate staff on insurance products and procedures.
- Obtain competitive quotes from insurers and brokers to facilitate informed decision-making.
- Evaluate policy options and coverage details to ensure comprehensive risk management.
- Negotiate terms and conditions with insurance providers to secure optimal agreements.
- Conduct thorough analyses of existing policies to identify potential gaps in coverage and suggested improvements.
- Compare various insurance offers received to determine best fit for the company.
Education
BS - Economics – Banking & Insurance
Damascus University
Syrian Arab Republic 01.2012 - 01.2016
CII - Certified in Insurance
Risc Institute
Dubai Skills
- Negotiation skills
- Advanced Excel and MS office
- Team Management
- Relationship management with brokers
- Risk evaluation
- Reinsurance market awareness
- Time management efficiency
- Client relations management
- Budget planning
- Underwriting knowledge
- Strategic decision-making
Certification
- CII -Award in General Insurance -RISC institute -Dubai
- Leadership and Team Development – Emirates Institute For Banking And Financial Studies-EIBFS
- Risk Management In Insurance - EIBFS
- Underwriting principles & PRACTICES -life– EIBFS
- Credit Banking-Institute of Financial Consultants (IFC)-USA
- Small Enterprises Management –ILLAF Train –UK
Languages
English
Advanced
Arabic
Native
References
Note: reference available upon request
Timeline
Senior Brokers Relationship Manager -UAE
United Fidelity Insurance Company
01.2021 - 12.2025
Broker Relationship Manager
United Fidelity Insurance Company
07.2019 - 01.2021
Market Underwriter
United Fidelity Insurance Company
07.2018 - 07.2019
Group Insurance Specialist
Specon (Part of HLG Group)
01.2017 - 06.2018
BS - Economics – Banking & Insurance
Damascus University
01.2012 - 01.2016
CII - Certified in Insurance
Risc Institute