Tamrat Goshu
Dubai
Summary
Dynamic and results-driven hospitality and sales professional with over 8 years of experience in high-energy environments including hotel bars, nightclubs, and automotive showrooms. Proven track record of increasing revenue, enhancing customer satisfaction, and leading teams to exceed sales targets. Combines strong interpersonal skills with a keen understanding of customer behavior and product presentation. Also well-versed in automotive sales with solid experience in client relationship management, negotiation, and deal closing.
Overview
9
9
years of professional experience
Work History
Assistant Clerk - Lounge & Bar Operations
Dubai Palm Hotel
Dubai
01.2025 - Current
- Directed lounge and bar operations, directly boosting sales through effective upselling and guest engagement.
- Designed and implemented promotional strategies, resulting in increased guest spend.
- Trained staff on customer interaction and sales techniques, improving service quality and revenue.
- Compiled daily sales reports and tracked staff performance metrics.
Supervisor Lounge & Bar
Hilton Garden Inn Hotel / Layali Malakiya Bar
Dubai
01.2021 - 01.2022
- Led bar operations, meeting and exceeding monthly revenue targets.
- Organized themed events and introduced premium pairing menus, increasing customer spend by 15%.
- Provided VIP customer service and facilitated event bookings, boosting brand loyalty.
- Mentored staff on upselling and customer experience improvement.
Supervisor Lounge & Bar
Abjar Grand Hotel
Dubai
01.2019 - 01.2021
- Oversaw sales initiatives for nightclub and bar, focusing on VIP reservations and package sales.
- Conducted competitor analysis to adjust product offerings and service styles.
- Drove staff performance through daily goal setting, coaching, and recognition.
- Partnered with procurement to optimize inventory based on demand trends.
Car Sales Representative
YD Bingo Car Showroom
Addis Ababa
01.2017 - 01.2019
- Sold new and used vehicles by effectively presenting features, finance plans, and value-added services.
- Maintained a strong client base through after-sales support and personalized service.
- Consistently met monthly sales goals through proactive follow-ups and referrals.
- Collaborated with management to enhance showroom layout and inventory planning.
Education
Diploma - Marketing
Admas University College
EthiopiaSkills
- Customer Service Excellence
- Sales & Upselling Techniques
- Hospitality Operations
- Automotive Sales & Product Knowledge
- Leadership & Team Management
- Communication & Interpersonal Skills
- Promotional Campaigns & Event Coordination
- Hospitality Management
- Automotive Sales
- Guest Relations & VIP Service
- Sales Strategy & Business Development
- Event Planning & Coordination
- Team Leadership & Staff Training
- Guest engagement
- Effective communication
Languages
- English
- Arabic
- Amharic, Native
- English, Proficient
- Arabic, Basic
Industry Expertise
- Hospitality Management
- Automotive Sales
- Guest Relations & VIP Service
- Sales Strategy & Business Development
- Event Planning & Coordination
- Team Leadership & Staff Training
Languages
English
Advanced
C1
Timeline
Assistant Clerk - Lounge & Bar Operations
Dubai Palm Hotel
01.2025 - Current
Supervisor Lounge & Bar
Hilton Garden Inn Hotel / Layali Malakiya Bar
01.2021 - 01.2022
Supervisor Lounge & Bar
Abjar Grand Hotel
01.2019 - 01.2021
Car Sales Representative
YD Bingo Car Showroom
01.2017 - 01.2019
Diploma - Marketing
Admas University College