Tandangu Mirabelle Nalela
Summary
Dubai, UAE. PROFESSIONAL SUMMARY Performance-driven customer service professional with over 7 years of experience, (of which 5 years UAE experience in sales and call / contact centers and 2 years customer service agent in the railway / transport sector in Cameroon). Adept at handling 50+ calls daily while consistently resolving client issues smoothly and quickly. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Committed to working autonomously and with sense of urgency to meet and exceed customer satisfaction. Adaptable and flexible to accommodate growing customer needs and requests. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Sales Consultant
Travelex Emirates Exchange
Dubai
12.2018 - 09.2020
- Executed customer transaction regarding cash, money orders and money / currency exchange
- Reconciled own cash box against actual transaction at the close of each business day
- Maintained balancing record with 100% rate of accuracy
- Achieved and exceeded monthly sales target
- Bought, sold, and handled an average of 30 different foreign currencies daily
- Provided good customer service, support, and information to customers, over the counter and by phone
- Reported to the Branch Manager / Supervisor about any discrepancy in cash count or fake notes
- Mentored new employees regarding money exchange procedures and cash drawer handling
- Ensured enough cash is maintained with the cashier and in the branch to make payouts especially in the afternoons and when the main safe is locked
- Maintained a cash float and followed balancing and reconciling procedures; prepared daily ‘End of Day' sheet at the close of each business day
- Maintained strict confidentiality of records and client information.
Center Cum Sales Executive
Call, Landmark Group, New Look
Dubai
03.2015 - 09.2018
- Answered 50+ calls per shift, exceeding call target volume by 20%
- Achieved customer satisfaction rating of 92% exceeding corporate target within 6 months for continuously providing excellent customer service
- Cultivated customer relationships and increased sales by offering information about new products
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Achieved and constantly exceeded revenue quota through product and service promotion during routine calls
- Utilized product knowledge and customer protocols to resolve issues efficiently and reduce wait time
- Cross-trained over 27 new hires in 24 months
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Customer Service Representative
Camrail - Bollore Group
04.2012 - 12.2014
- Provided ticket sales, train services information and respond to passenger enquiries
- Monitored and maintained station operational status and to ensure the safety and comfort of passenger movement within the station premises
- Carried out controlled/uncontrolled/emergency evacuation of passengers
- Controlled and mitigated overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner
- Delivered essential messages to passengers via audio or visual means in a timely, clear, and proactive manner
- Monitored and controlled the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency.
Education
BBA - Marketing
University of Buea
Skills
Customer and sales orientation to provide excellent service and close any sales opportunityGood listening and communication skillsPC based skills to operate Windows package (Microsoft Word/Excel/E-mail)Ability to work in a multiple shift environment
Certification
Passenger Ground Handling Professional | Zabeel Institute of Technology and Management | Dubai, UAE | March 2015
Timeline
Sales Consultant
Travelex Emirates Exchange
12.2018 - 09.2020
Center Cum Sales Executive
Call, Landmark Group, New Look
03.2015 - 09.2018
Customer Service Representative
Camrail - Bollore Group
04.2012 - 12.2014
BBA - Marketing
University of Buea