TANGAH FRANK KISOB

• Generate potential Corporate and Travel agent Sales leads and pass it on to the Sales Team to convert the leads to business.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
• Worked closely with front desk to achieve full occupancy of property.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Maintained awareness of types of rooms available in different properties and locations.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services and facilities.
• Handled billing information over phone and LPO over email.

• Gather feedback from customers or prospects and share with internal teams.
• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and upload the finding on the sales pipe drive.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Collected room deposits, fees and payments.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collected room deposits, fees and payments.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

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