Tania Ramzan
Dubai,United Arab Emirates
Summary
Results-driven HR and operations professional with expertise in managing recruitment, employee relations, and business operations. Proven track record in leading teams, optimizing processes, and enhancing organizational performance to meet and exceed business objectives. Recognized for strong leadership and strategic planning skills, fostering high-performing teams and promoting operational excellence.
Overview
9
9
years of professional experience
Work history
Head of HR & Operations
Noble Horizon Real Estate
Dubai
2024.08 - 2026.05
- Managed end-to-end HR operations, including recruitment, onboarding, employee relations, performance management, and offboarding processes.
- Led talent acquisition activities by sourcing, screening, interviewing, and hiring high-performing sales and support staff to meet organizational requirements.
- Administered monthly payroll, attendance, leave records, and employee benefits while ensuring accuracy and compliance with company policies.
- Maintained and updated employee records, HR databases, contracts, and confidential personnel files in accordance with labor regulations.
- Developed and implemented HR policies, procedures, and performance management systems to enhance employee productivity and engagement.
- Coordinated employee training, induction programs, and continuous development initiatives to strengthen team performance.
- Oversaw daily business operations and administrative functions to ensure seamless workflow and operational efficiency.
- Managed office operations, vendor relationships, procurement, and facility administration to support business continuity.
- Monitored operational KPIs and collaborated with management to achieve business objectives and performance targets.
- Provided leadership and guidance to teams, fostering a positive work culture and promoting employee retention.
- Ensured compliance with UAE labor laws, company regulations, and internal policies.
- Prepared HR and operational reports, maintained documentation, and supported strategic planning and decision-making.
- Streamlined processes and implemented operational improvements to enhance efficiency and support organizational growth.
- Collaborated with senior management to align HR strategies with overall business goals and drive organizational success.
Senior Operations & HR Manager
ANW REAL ESTATE LLC
Dubai
2023.07 - 2024.06
- Streamlined hiring and training processes, ensuring optimal bar staff performance and service efficiency.
- Trainings on property portals such as Property Finder, Bayut, and Dubizzle to ensure quality of listings and adherence to company standards.
- Formulated and executed strategies to enhance employee productivity and service speed.
- Conducted operational assessments, contributing to business strategy refinement for peak productivity.
- Analyzed customer and staff feedback, driving organizational improvements and issue resolution.
- Standardized training to align with best practices, reducing operational inconsistencies.
- Implemented cost-effective inventory controls for office supplies, curbing unnecessary spending.
- Optimized operations and reduced expenses through comprehensive process and feedback analysis.
- Provided actionable insights to senior management, fostering improvements in company operations.
- Advanced organizational efficiency with targeted technology upgrades and procedural enhancements.
- Investigated and proposed solutions for organizational challenges, promoting continuous development.
- Collaborated with sales teams to identify and capitalize on new business opportunities.
- Researched local market trends, enhancing property valuation accuracy and competitive positioning.
Operation & HR Manager
ROYAL LINK PROPERTIES
Dubai
2020.02 - 2023.06
- Streamlined operational workflows to boost productivity and profitability.
- Directed daily operations, optimizing budget management, resource distribution, and performance tracking.
- Conducted trainings on property portals such as Property Finder, Bayut, and Dubizzle to ensure quality of listings and adherence to company standards.
- Spearheaded talent acquisition and training, aligning with organizational values and goals.
- Guided employee relations, performance management, and conflict resolution strategies.
- Managed comprehensive employee benefits programs, maintaining legal compliance.
- Launched employee engagement programs to cultivate a positive workplace culture and elevate morale.
- Oversaw employee performance reviews, promoting professional growth and development.
- Facilitated communication between staff and management, ensuring a collaborative environment.
- Partnered with executive team to drive strategic HR initiatives in line with business objectives.
- Delivered specialized training on key property portals to maintain listing quality and compliance.
Head of Human Resources Operations
IBDAA REAL ESTATE BROKER
Dubai
2018.04 - 2020.01
- Spearheaded talent acquisition strategies, achieving budget adherence and recruitment objectives.
- Designed standardized offer letters and employment contracts to streamline hiring processes.
- Engineered organizational restructures enhancing team efficiency and productivity.
- Championed diversity, equity, and inclusion initiatives, elevating employee satisfaction and loyalty.
- Acted as the principal liaison for Employee Relations, ensuring effective conflict resolution.
- Leveraged data analytics to optimize HR operational performance.
- Oversaw robust performance appraisal systems, aligning with company policies.
- Orchestrated engaging onboarding events to reinforce a cohesive company culture.
- Provided visionary leadership to the human resources management team.
- Coordinated comprehensive onboarding programs, including training schedules and issue resolution.
- Maintained meticulous records of staff and organizational details for accurate reporting.
- Instituted incentive schemes to incentivize and recognize outstanding employee performance.
- Analyzed market trends to develop competitive compensation and benefits structures.
- Directed the full cycle of recruitment, training, and integration of new staff to maximize profitability.
- Executed strategic workforce planning and benchmarking to align with evolving business demands.
Senior debt collector
Tahseel - Hadaf Al Khaleej
Sharjah
2017.02 - 2018.04
- Managed a portfolio of delinquent accounts and ensured timely recovery of outstanding debts while maintaining professional relationships with clients and customers.
- Conducted collection activities through calls, emails, and negotiations to secure payments and achieve monthly recovery targets.
- Evaluated customer financial situations and negotiated suitable payment arrangements to maximize collections and minimize bad debt exposure.
- Maintained accurate records of customer interactions, payment commitments, and account statuses using collection management systems.
- Coordinated with banks, financial institutions, and internal departments to resolve disputed accounts and facilitate account settlements.
- Monitored overdue accounts and implemented effective recovery strategies to improve collection performance.
- Prepared collection reports and recovery analyses for management review and decision-making.
- Ensured compliance with company policies, regulatory requirements, and ethical collection practices.
- Handled escalated and high-value accounts, providing timely resolutions and maintaining customer satisfaction.
- Assisted in training and mentoring junior collection staff to enhance team performance and achieve departmental goals.
- Consistently met and exceeded collection targets while contributing to overall portfolio recovery and operational efficiency.
- Achieved and consistently exceeded monthly collection targets through effective negotiation and customer relationship management.
- Successfully reduced overdue accounts and improved recovery rates by implementing proactive collection strategies.
Education
Bachelor of Science - Business, Education, Sciences
Punjab College
Lahore, PakistanSkills
- Performance Development Planning
- Business Administration
- Payroll and Budgeting
- Operations Oversight
- Integrative Negotiation
- Property Management
- Office Management
- CRM and Office Management
- Strategic Consultancy
- Systems and Automation Applications
- Conflict Resolution
- Software
- Strong Communication
- Marketing and Sales Experience
- Operational Support
LANGUAGES
English
Hindi
Urdu
DRIVING LICENSE
- Driving license category
- UAE Driving License
Timeline
Head of HR & Operations
Noble Horizon Real Estate
2024.08 - 2026.05
Senior Operations & HR Manager
ANW REAL ESTATE LLC
2023.07 - 2024.06
Operation & HR Manager
ROYAL LINK PROPERTIES
2020.02 - 2023.06
Head of Human Resources Operations
IBDAA REAL ESTATE BROKER
2018.04 - 2020.01
Senior debt collector
Tahseel - Hadaf Al Khaleej
2017.02 - 2018.04
Bachelor of Science - Business, Education, Sciences
Punjab College