Tannu Kumari
Dubai,UAE
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Friendly and enthusiastic person with strong time management skills, adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Detail-orientated and able to learn new tasks quickly and effectively.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Food & Beverage Service Associate
JA Ocean View Hotel
Dubai, UAE
10.2023 - Current
- Delivered excellent customer service through friendly and polite interaction.
- Worked in different outlets including In-Room Dining, Executive Lounge and Multi-Cuisine Restaurant.
- Improved customer satisfaction by providing efficient and friendly service.
- Assisted with inventory management, streamlined restaurant operations.
- Having an experience of working in pre-opening of a Restaurant.
- Upsold drinks to maximize revenue in Room Dining and Restaurant.
- Constantly participated in Departmental Trainings.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Guest service associate
HYATT RAIPUR (5 Star Hotel)
Raipur, India
06.2022 - 09.2023
- Worked in all-day Dining Restaurant as a Guest Service Associate.
- Cleaned and set tables quickly after guest left to maximize restaurant capacity.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Folded Napkins and prepare Silverware sets to provide adequate supply to side stations.
- Polished glasses and cutlery to pristine standards.
Internship
HYATT RAIPUR (5 Star Hotel)
Raipur, India
04.2021 - 10.2021
- Exhibited Good Industrial Training Performance from HYATT RAIPUR in all core Departments:- Food Production, F&B Service, Front Office, Housekeeping.
Education
B.Sc - Hospitality & Hotel Administration
Institute of Hotel Management
Bhubaneshwar, India 07.2019 - 04.2022
Skills
- Good communication Skills
- Self Motivated
- Time Management Skills
- Flexible
- Passionate
- Pre-Opening Restaurant
- High-volume dining
- POS Systems
Languages
English
Fluent
Hindi
Native
Affiliations
- Dancing
- Cooking
- Going out and exploring new places
Accomplishments
- Nominated for Star of the Month.
- Got positive Review from guests for my good service.
Timeline
Food & Beverage Service Associate
JA Ocean View Hotel
10.2023 - Current
Guest service associate
HYATT RAIPUR (5 Star Hotel)
06.2022 - 09.2023
Internship
HYATT RAIPUR (5 Star Hotel)
04.2021 - 10.2021
B.Sc - Hospitality & Hotel Administration
Institute of Hotel Management
07.2019 - 04.2022
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