TANSULUU KARIEL
hospitality
Dubai
Summary
A dedicated and customer-focused hospitality professional with 2 years of experience in delivering exceptional service in fast-paced environments. Skilled in guest relations, ensuring high levels of satisfaction, managing reservations, and coordinating various operational tasks. Proficient in handling customer inquiries, resolving issues promptly, and maintaining a positive atmosphere for guests. Known for strong communication skills, attention to detail, and ability to adapt quickly to changing situations. Passionate about creating memorable experiences and contributing to the success of the team
Overview
2
2
years of professional experience
4
4
Languages
Work History
Guest Service Expert
St.Regis Downtown
11.2023 - Current
- seven room knowledge
- menu knowledge and recommendations
- greeting and seating guest
- taking orders
- upselling and adding value
- delivery food and drinks
- providing exceptional service
- handling payments
- communication and teamwork
- clothing duties
Waitress
Sofitel the Plam
10.2022 - 09.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
High School Diploma -
Secondary School
Kyrgyzsatn, Bishkek 04.2001 -
Skills
Strong empathy
Multitasking proficiency
Cash handling expertise
Language proficiency
Room charging
Shift change management
Loyalty promotion
Cash handling experience
Flexibility
Complaint Handling
Multitasking
Time management abilities
Reservation Management
Team building
Adaptability
Timeline
Guest Service Expert
St.Regis Downtown
11.2023 - Current
Waitress
Sofitel the Plam
10.2022 - 09.2023
High School Diploma -
Secondary School
04.2001 -
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