- Hobbies and Interests
- Playing cricket
- Watching football (big fan of Liverpool)
- Cooking
Tanveer Malik
Dubai
Summary
BUSINESS DEVELOPMENT MANAGER, INSURANCE SPECIALIST (CII CERTIFIED) .
Professional Summary Work for an organization that values professionalism and fosters development within the industry. I am seeking a challenging work environment where i can utilize potential to contribute to the growth of the organization while enhancing my insights into the management arena. Accomplished professional with keen sense in assessing insurance coverages. Proactive with identifying and analyzing benefits and risks. Organized in creating customized plans for clients to simplify process.
Overview
15
15
years of professional experience
Work History
Insurance Specialist- Team Leader Business
Sukoon Insurance Company PJSC
Dubai, United Arab Emirates
06.2017 - Current
- Achieved 6.3 million business in 204 for Medical SME, Individual Sales and Commercial lines
- Developed and maintained long-term relationships with policyholders and small business entities
- Acted as service advisor answering internal and external questions and inquiries
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Provided customer service to clients regarding health insurance policies, claims, and benefits
- Created training materials for new employees on company's core policies and procedures related to health insurance services
- Analyzed complex medical data to ensure accuracy of information and compliance with regulations
- Maintained records of all sales activities including customer interactions, presentations, proposals, quotes
- Developed and implemented strategic sales plans to meet organizational objectives
- Developed new business and long-term account opportunities through prospecting and cold calling
- Closed opportunities with senior-level executives and decisions makers
- Organized and participated in face-to-face meetings and video conferences to deliver opportunities to business clients
- Adhered to company policies while dealing with customers and vendors.
Team Leader
Credit Link Management Corporation LLC
Dubai
04.2015 - 05.2017
- Generating Sales for our client Etisalat for New Postpaid, MNP
- Maintain the data for sales done in a day
- Working towards daily targets, rejections and pending cases
- Working with clients with regards to challenges faced in achieving sales targets
- Working to provide better solutions in achieving daily targets
- Maintaining the roster, leaves, monthly and daily incentives
- Providing Daily Reports on sales and the targets achieved
- Data uploading and churning the Data on CRM
- Taking daily briefings in order to motivate staff
- Always try to carry the whole team together to achieve team targets
- Recognize high performers and reward their accomplishments
- Discover training needs and provide required coaching
- Distinguishing team from others and creating our own identity
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Implemented new working processes which delivered continued improvements.
Business Analyst - SME, Team Leader
Tata Consultancy Services Ltd
Mumbai
06.2012 - 02.2015
- Produced accurate client documentation associated with processes
- Developed knowledge of the core product principles and regulations that govern the products
- Understood and contributed to the achievement of individual and departmental Key Performance Indicators and Service Level Agreements
- Maintenance of relevant record / logs / timesheet as required by management and for MIS purposes
- Participate and attend any training programs or learning sessions as deemed necessary for enhancing job skills
- Got Promoted as SME and Team Leader in my Second year of Service and was taking care of team of 18 people for the new project NBN
- My team used Fiber Optics and worked for the cabling all over New South Wales
- Bringing out the best in others to achieve maximum performance
- Following through on inquiries and projects to ensure completion
- Managing the performance of others seriously but tactfully
- Multitasking with ease to handle the needs of various reps at the same time.
Process & Product Technical Specialist
Wipro Ltd
Mumbai
01.2012 - 06.2012
- Identify the Product and process defects, raise it to the client and propose a solution to the client
- Worked with Siebel CRM Application to interact with customers and for data Management
- Reviewed new product launched by British Telecom PLC and provided feedback for improvement
- Handled level 1 Technical issues raised by customer for their Broadband and IPTV related issues
- Worked with the team to maintain the team Performance and productivity.
Customer Service Associate, SME & Process Trainer
First Source Ltd
Bhopal
12.2009 - 12.2011
- Managed customer relations and customer service through daily communication and interaction
- Resolved customer billing issues for their bills for home phone and
- Helped customers to configure Microsoft Outlook, MAC and Vista accounts
- Promoted to level 2 where I used to resolve the issues which level 1 was not able to
- Promoted to Escalation Desk to help and provide support to the agents
- Handled the escalated complaints and went an extra mile to provide them resolution in order to retain our current customer base
- Promoted as Process trainer, to provide the training about the Process and Product and get new joiners cleared to get on the floor
- Trained new joiners about the product and the processes allowing them to solve customer issues in a timely manner
- Developed and actualized customer service initiatives to decrease wait times.
Education
CERTIFIEDAward in General InsuranceAward in Customer Service- A949-398S-W016 and W014 -
Chartered Institute of Insurance
United KingdomJanuary 2010
Master of Arts - English Literature
Government Degree College
Bhopal MPJanuary 2008
Bachelor of Arts - English Literature
Government Higher Secondary School
Baramulla Kashmir January 2006
Skills
- Excellent Problem solving and analytical skills
- Understanding of terms for insurance for General and Medical
- Collaborative relationships
- Insurance coverage verification
- Employee relations
- Negotiation Skills with different service providers
- Consistently meets sales goals
- Team building expertise
- MS Office Suite
- Customer-oriented
- Computer literate
- Motivated team player
- Positive and friendly
- Insurance policy review
Interests
Additional Information
- Personal Information Visa Status: Residency
Timeline
Insurance Specialist- Team Leader Business
Sukoon Insurance Company PJSC
06.2017 - Current
Team Leader
Credit Link Management Corporation LLC
04.2015 - 05.2017
Business Analyst - SME, Team Leader
Tata Consultancy Services Ltd
06.2012 - 02.2015
Process & Product Technical Specialist
Wipro Ltd
01.2012 - 06.2012
Customer Service Associate, SME & Process Trainer
First Source Ltd
12.2009 - 12.2011
CERTIFIEDAward in General InsuranceAward in Customer Service- A949-398S-W016 and W014 -
Chartered Institute of Insurance
Master of Arts - English Literature
Government Degree College
Bachelor of Arts - English Literature
Government Higher Secondary School
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