TANYA MANOLKOVA
SOFIA,BULGARIA
Summary
Team leader committed to improving customer satisfaction. Skilled at policy implementation, strategic planning and staff governance. Listens to customers to understand needs and optimise service delivery. Hardworking service management professional with extensive experience in Management leadership. Skilled in business planning and organisation to maintain smooth daily operations. Leads by example to motivate high-achieving, dedicated service teams. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
18
18
years of professional experience
Work History
Travel agency director
DALLA TOURS LTD
Sofia Slaveykov Square 6, Bulgaria
07.2016 - Current
- Established competitive pricing strategies to augment sales.
- Monitored industry trends, adapting services to suit consumer demand.
- Promoted offers, promotions and deals on social media channels to increase customer engagement.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Created contracts and Service Level Agreements with hotel and transportation providers.
- Monitored flight costs and demand to achieve best-possible prices.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Designed bespoke holiday packages to exact customer budget and resort requirements.
Travel administrator
Aktiv Bg AD
Sofia, Bulgaria
01.2010 - 11.2022
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Verified customer passports and documentation to travel.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
Travel sales executive
Globus Tour LTD
Sofia, Bulgaria
05.2008 - 10.2009
- Maximised sales profits using proven upselling and cross-selling techniques.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Prepared comprehensive travel itineraries using accessible formats for customers.
Travel sales agent
Aqua Tour LTD
Sofia, Bulgaria
02.2006 - 01.2008
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Advised customers on visas and travel safety.
- Advised customers on specific visa and passport requirements.
- Prepared comprehensive travel itineraries using accessible formats for customers.
Education
Bachelor of Business Administration - Administration
02/2006 - 04/2010
Master of Business Administration - Tourism
03/2010 - 11/2012
Skills
- Customer Service
- Public Relations
- Social media marketing
- Communication skills
- Business management
- Leadership
- Marketing
- Management
Languages
English
Intermediate
Russian
Intermediate
Turkish
Intermediate
Bulgarian
Native
Affiliations
- Traveling
Timeline
Travel agency director - DALLA TOURS LTD
07.2016 - Current
Travel administrator - Aktiv Bg AD
01.2010 - 11.2022
Travel sales executive - Globus Tour LTD
05.2008 - 10.2009
Travel sales agent - Aqua Tour LTD
02.2006 - 01.2008
South-West University "Neofit Rilski" - Bachelor of Business Administration, Administration
02/2006 - 04/2010
South-West university "Neofit Rilski" - Master of Business Administration, Tourism
03/2010 - 11/2012
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