Tanya Mehta
Dubai
Summary
Hardworking Senior Associate enthusiastic about take on exciting new challenges within process. Dynamic communicator with disciplined approach.
Overview
9
9
years of professional experience
Work History
Senior Associate Financial Remediation
Tanfeeth LLC
11.2021 - Current
- Handling front end credit card portfolio.
- Have knowledge of all the process across collections and recoveries.
- Analyzing customer queries and remediate while maintaining the balance between trustful relationships, and ensuring timely payments.
- Reviewing customer's reasons for delinquency and determine if a temporary solution would cure continuous delinquency.
- Properly documenting the discussion that occurred during the call and actions made on the account.
- Consistently met targets and effectively used sales techniques to promote curing the delinquency.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Constantly suggesting new ideas for the effective target achievements like message templates for customer during public holidays, call back campaign in different language to avoid over burden on specific language speakers.
- Proactively identified potential risks, helping in developing mitigation plans to minimize impact on outcomes.
- Trained and supported new team members, maintaining culture of collaboration.
- Always open to learn new process and get trained in them.
Primary School Teacher
Delhi Public School, Ranipur, Haridwar
07.2017 - 08.2020
- Taught all subjects of CBSE primary curriculum
- (Class 1 to be specific)
- Prepared classroom and learning resources and displays to encourage positive learning environment
- Planning, preparing and presenting lessons and assessments that cater for needs of whole ability range within class
- Providing feedback to parents on pupil's progress at parents' evenings and other meetings
- Coordinating activities and resources within specific area of curriculum, and supporting colleagues in delivery of this specialist area
- Performed and took part in school events, outings and activities, which may take place at weekends or in evening.
Process Associate
Genpact LLC
01.2015 - 01.2017
- Worked for Synchrony Financial Cards of USA as Third Party Recovery
- Managed over 50 customer calls per day for recovery
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Generated reports detailing findings of customer problems and recommendations
- Collected, arranged and input information into database system for recovery.
Education
Master of Arts - Economics
Department of Economics, Panjab University
Chandigarh2015
Bachelor of Arts - Economics Honours
MCM DAV COLLEGE FOR WOMEN PANJAB UNIVERSITY
Chandigarh2013
Skills
- WRITTEN COMMUNICATION
- INTEGRATION
- PLANNING
- TIME MANAGEMENT
- COORDINATING
- ANALYTICAL SKILLS
- MS OFFICE
- GOOD LISTENING SKILLS
- FLEXIBLE AND ADAPTABLE
- GOOD TELEPHONIC ETIQUETTE
- CUSTOMER SERVICE
- RELATIONSHIP BUILDING
- TEAM COLLABORATION
Languages
HINDI
ENGLISH
FRENCH
Personal Information
- Date of Birth: 02/09/1992
- Nationality: Indian
- Marital Status: Married
- Visa Status: Active
Timeline
Senior Associate Financial Remediation
Tanfeeth LLC
11.2021 - Current
Primary School Teacher
Delhi Public School, Ranipur, Haridwar
07.2017 - 08.2020
Process Associate
Genpact LLC
01.2015 - 01.2017
Master of Arts - Economics
Department of Economics, Panjab University
Bachelor of Arts - Economics Honours
MCM DAV COLLEGE FOR WOMEN PANJAB UNIVERSITY
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