Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Hi, I’m
Tanya Nomagugu Khupe
Dubai,United Arab Emirates
Summary
Overview
4
years of professional experience
1
Certification
Work History
Waldorf Astoria D.I.F.CDubai, DUBAY
Waitress
09.2021 - Current
Job overview
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Trained over10 wait staff to deliver quality service and uphold brand standards.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Informed kitchen staff regarding order and requirements.
- Provided menu and offered recommendations to complement dining experience.
- Arranged tables and set up linens and silverware in preparation for guests.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Used upselling methods featuring specials to complement dishes.
JA RESORTS AND HOTELS(LakeView) Pre opening Dubai, United Arab Emirates
Waitress
08.2019 - 07.2020
Job overview
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Used upselling methods featuring specials to complement dishes.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Increased sales by 10%
Education
Strongpoint Institute Dubai, United Arab Emirates
National certificate from Certified nursing assistant
2022
University Overview
Polytechnic College Kwekwe, Zimbabwe
National certificate from Hotel and catering
2015
University Overview
Skills
- Bar cleaning and maintenance
- Employee training
- Spirits, wine and food service
- Food allergies knowledge
- Food and beverage knowledge
- DUPLICATE - Point of Sale system operation
- Opening and closing procedures
- Menu knowledge
- Spirits knowledge
- Efficient under pressure
- Allergy awareness
- Food and beverage service
- Suggestive selling
- Strong communication
- F&B upselling
- Problem solving
Certification
- CNA - Certified Nurse Assistant
Additional Information
Additional Information
- Certificate of recognition from Waldorf Astoria DIFC for employee of the year
- Certificate of recognition from Forbes travel guide 5 star rating
- Departmental Trainer(Learning coache)
Timeline
Waitress
Waldorf Astoria D.I.F.C
09.2021 - Current
Waitress
JA RESORTS AND HOTELS(LakeView) Pre opening
08.2019 - 07.2020
Strongpoint Institute
National certificate from Certified nursing assistant
Polytechnic College
National certificate from Hotel and catering
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