Taoufik Zdaa
Dubai
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
F&B Supervisor
Atlantis the Royal (La mar by Guston Acurio)
06.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Identified team weak points and implemented corrective actions to resolve concerns.
Floor Manager
Mondrian Hotel (Morimoto Restaurant)
10.2020 - 11.2021
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Performed closing procedures Daily by balancing cash drawers and reconciling credit card transactions
- Evaluated team and employee performance in order to develop and implement effective corrective actions
- Mentored sales team in applying effective sales techniques and delivering top- notch customer service
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls
- Oversaw supply restocking, area cleaning and product organization
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Trained and coached employees in how to properly complete Sales Goals by keeping Service standards in high level
- Submitted reports to senior management to aid in business decision-making and planning
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Trained new staff members on company policies and procedures, resulting in increase in customer satisfaction
- Encouraged and motivated team in daily briefings to deliver superior service in every customer interaction
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
F&B Supervisor
Mondrian Hotel (Morimoto Restaurant)
06.2019 - 10.2020
HEAD WAITER
Mondrian Hotel (Morimoto Restaurant)
11.2018 - 05.2019
SENIOR WAITER
Meraas (Toro+KO Restaurant)
08.2017 - 10.2018
WAITER
Marsa Malaz Kempinski (Nozomi Restaurant)
11.2015 - 07.2017
Education
High School Diploma -
WAHDA HIGH SCHOOL
Taounate, Morocco06.2015
Technician Hotelier -
ITHT SAIDIA
Saidia, Morocco07.2014
Skills
- Performance improvements
- Employee training
- Proficient in Guest engagement
- Service Quality
- Excellent communication skills
- Staff Supervision
- Team Coordination
- Guest Satisfaction
- Customer Service
- Restaurant Policies and Procedures
- Energetic and Outgoing
- Customer Needs Assessments
- Active Listening
- Guest Relations
- Food and Beverage Management
- Employee Supervision
- Train Employees
- Brand Standards Audits
Additional Information
All certificates are available upon request
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
F&B Supervisor
Atlantis the Royal (La mar by Guston Acurio)
06.2022 - Current
Floor Manager
Mondrian Hotel (Morimoto Restaurant)
10.2020 - 11.2021
F&B Supervisor
Mondrian Hotel (Morimoto Restaurant)
06.2019 - 10.2020
HEAD WAITER
Mondrian Hotel (Morimoto Restaurant)
11.2018 - 05.2019
SENIOR WAITER
Meraas (Toro+KO Restaurant)
08.2017 - 10.2018
WAITER
Marsa Malaz Kempinski (Nozomi Restaurant)
11.2015 - 07.2017
High School Diploma -
WAHDA HIGH SCHOOL
Technician Hotelier -
ITHT SAIDIA
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