Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Affiliations
Timeline
Hi, I’m

Tapati Kar

Abu Dhabi
Tapati Kar

Summary

Dedicated personnel with a strong work ethic, known for adaptability and flexibility in diverse environments.

Worked as an educator cum manager for the Staples category.

Worked as a State Education officer with a Johns Hopkins-affiliated NGO for the betterment of women's health.

Work experience over varied domains like category management, customer relationship management, and loyalty program for India's largest retailer, Reliance Retail.

Experienced in sales, business development for new products through continuous outperformance.

Overview

19
years of professional experience

Work History

.

Stay-at-Home Mother
07.2019 - Current

Job overview

  • Raising two children across different countries (namely India, Singapore, and presently UAE), helping with early learning habits, and imbuing life skills.
  • Participated to teach online mathematics and science courses during Covid19 on a non-profit basis.
  • Conducting offline and online home tuition on mathematics, economics, and science courses for students up to class VIII.

Reliance Retail
Mumbai

Category Educator and Manager
04.2015 - 07.2019

Job overview

  • Evaluate and educate customers' dietary needs during store visit to clarify information about effects of nutrients on overall health.
  • Explain the nutritional value of staples in our day-to-day diet to suggest positive alterations.
  • Suggest changes to layouts and promotions to provide nutritional education to individuals.
  • Train store associates to conduct in-store cooking demonstrations during peak sale seasons.
  • Conduct educational workshops on subcategories like dry fruits, edible oil, cereals among internal, external teams, and Vendors.
  • Manage pricing policy of top nutritional product - adhere to benchmark pricing policy; update price according to ongoing promotions.
  • Work on competitive offerings and campaigns as per trade calendar across cities in India.
  • Coordinate for push of stock to distribution centres, and ultimately to stores.

Reliance Retail Loyalty Program
Mumbai

Customer Relationship Manager
04.2011 - 04.2015

Job overview

  • Worked as Deputy Manager, as part of Loyalty Program Management of Reliance Retail Business.
  • Customer complaints resolution within a defined turn-around time.
  • Analyze customer complaints received by call center and escalate/advise to resolve.
  • Audit voice scripts pertaining to membership complaints on a weekly basis, and revert with suggestions to improve the process.
  • Visit call center and guide representatives regarding customer queries.
  • Analyze the effectiveness of loyalty participation by analyzing loyalty sales and loyalty tickets to check the effectiveness of the loyalty program.

Jhpiego, NGO Johns Hopkins University
Ranchi

State Education Officer
10.2010 - 04.2011

Job overview

  • Provide clinical education on women's health to Govt. of Jharkhand officials and other stakeholders.
  • Coordinate and collaborate with government officials, JHPIEGO staff, and medical consultants for effective implementation of the USAID-funded MCH program.
  • Organize clinical trainings for nurses and doctors to support performance improvement processes and systems within clinical sites, at district and state level.

Lupin Pharmaceuticals
New Delhi

Business Development Executive
02.2009 - 10.2010

Job overview

  • Responsible for overall sales territory development in the New Delhi area, covering newly launched cardiovascular medicines. Increasing reach of the product to general and family practitioners, cardiologists, cardiac surgeons, retail and hospital pharmacists.
  • Within six months, had surpassed company goal of market share and profit in the region.

Macleods Pharmaceuticals
Kolkata

Summer Intern
05.2008 - 06.2008

Job overview

  • Market Analysis of competitors for different product ranges in Kolkata region - Ofloxacin, Rabeprazole, among others.
  • Outcome included recommendations for investing more in 'Increasing the Reach' by expanding the sales force and implementing relationship-building measures with retailers.

HCL Technologies
Noida

Winter Intern
12.2007 - 01.2008

Job overview

  • Research on the effectiveness of different training and development programs with employees in a knowledge-based company.

BM Birla Heart Research Centre
Kolkata

Critical Care Unit Nurse
10.2005 - 01.2007

Job overview

  • Responsible for providing pre- and post-operative cardiac care, monitoring health readings, educating patients and families, and supporting and motivating patients.

Education

Institute of Management Education, Ghaziabad
New Delhi

MBA from Marketing, HR
01-2009

University Overview

Calcutta University
Kolkata

Bachelor of Science from Nursing
01-2005

University Overview

Kamalpur Netaji High School
West Bengal

High School Diploma
01-2001

University Overview

Skills

  • Teaching
  • Workforce Development
  • Sales management
  • Customer Service Management
  • Team Leadership
  • Participative, hands-on and involved management style
  • Time Management
  • Negotiation

Hobbies and Interests

Hobbies and Interests
  • Yoga
  • Theatrics
  • Singing
  • Travelling

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Affiliations

Affiliations

§ Organized Seminar on Supply Chain Management in Institute of Management Education at Ghaziabad.

§ Won “Best Student Actor” for Street Drama as part of educating masses on health awareness.

§ Represented as Prefect, chief student representative, of under graduate Hostel, Kolkata in 2005.

§ Won several prizes for excelling in sports events in college and school.

Timeline

Stay-at-Home Mother
.
07.2019 - Current
Category Educator and Manager
Reliance Retail
04.2015 - 07.2019
Customer Relationship Manager
Reliance Retail Loyalty Program
04.2011 - 04.2015
State Education Officer
Jhpiego, NGO Johns Hopkins University
10.2010 - 04.2011
Business Development Executive
Lupin Pharmaceuticals
02.2009 - 10.2010
Summer Intern
Macleods Pharmaceuticals
05.2008 - 06.2008
Winter Intern
HCL Technologies
12.2007 - 01.2008
Critical Care Unit Nurse
BM Birla Heart Research Centre
10.2005 - 01.2007
Institute of Management Education, Ghaziabad
MBA from Marketing, HR
Calcutta University
Bachelor of Science from Nursing
Kamalpur Netaji High School
High School Diploma
Tapati Kar