Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic
Taqveem Ulhaq

Taqveem Ulhaq

Dubai,Pakistan

Summary

Dedicated professional with expertise in Customer Relationship Management (CRM), Telesales & Cold Calling, and Call Handling & Conflict Resolution. Proficient in MS Office (Excel, Word, PowerPoint) and skilled in Data Entry & Documentation. Adept at Problem-Solving & Complaint Management, Multitasking & Time Management, and Team Collaboration & Customer Engagement. Seeking to leverage skills in a dynamic environment to enhance customer satisfaction and operational efficiency.

Overview

2024
2024
years of professional experience

Work History

Warehouse Picker

Carrefour Hypermarket
Dubai, UAE
  • Used scanners and barcodes to accurately pick and process orders.
  • Ensured compliance with food safety and hygiene regulations.
  • Completed necessary invoicing and paperwork for order tracking.
  • Met speed and efficiency targets in warehouse operations.
  • Maintained accurate security records and assisted with loss prevention.

Telesales & Customer Service

Zong CMPak
Islamabad, Pakistan
01.2016 - 01.2024
  • Provided exceptional customer support by resolving inquiries and complaints efficiently.
  • Assisted customers with billing issues and technical support.
  • Managed high call volumes while maintaining quality service.
  • Ensured customer retention by offering appropriate solutions and promotions.
  • Maintained records of customer interactions in the CRM system.

Education

Bachelor in Arts - General Subjects

Allama iqbal open university
Pakistan

Diploma of Associate Engineer - Computer Hardware Technology

Khyber Pakhtunkhwa Board of Technical Education

Matriculation - Science

Board of Intermediate & Secondary Education

Skills

  • Customer Relationship Management (CRM)
  • Telesales & Cold Calling
  • Call Handling & Conflict Resolution
  • Problem-Solving & Complaint Management
  • MS Office (Excel, Word, PowerPoint)
  • Data Entry & Documentation
  • Multitasking & Time Management
  • Team Collaboration & Customer Engagement

Languages

English
Urdu/Hindi

Custom

Available for immediate joining in UAE

Timeline

Telesales & Customer Service

Zong CMPak
01.2016 - 01.2024

Warehouse Picker

Carrefour Hypermarket

Bachelor in Arts - General Subjects

Allama iqbal open university

Diploma of Associate Engineer - Computer Hardware Technology

Khyber Pakhtunkhwa Board of Technical Education

Matriculation - Science

Board of Intermediate & Secondary Education

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Taqveem Ulhaq