Tara Jankhot

Responsibilities:

• Developed and maintained the product catalog, ensuring all product information is accurate, comprehensive, and up-to-date.
• Implemented and managed catalog standardization and taxonomy to enhance user experience and searchability.
• Conducted regular audits of the product catalog to identify and rectify errors, inconsistencies, and gaps.
• Collaborated with RBS Tech to develop automated solutions for data validation and quality control.
• Worked closely with product management and supply chain teams to gather and incorporate product information.
• Identified and implemented process improvements to enhance the efficiency and accuracy of catalog management.
• Developed and documented standard operating procedures (SOPs) for catalog-related tasks.
• Led or participated in cross-functional projects aimed at improving product data management and catalog functionality.
• Provided training and support to junior catalog specialists and other team members on catalog management processes and tools.
• Managed six headcounts in ad hoc projects.

Achievements:

• Successfully managed a project related to defective products, fixing 874 returned products based on customer complaints, surpassing the goal of 500, and saving $14.7K USD.
• Automated the process of quality checking bulk upload files before agent uploads by alerting the agent to potential defects between the file and the original (live) data, resulting in a quality increase to 100%.

Responsibilities:

• Maintained and updated catalog records for products, ensuring accuracy and completeness.
• Organized and categorized items systematically for easy retrieval and reference.
• Ensured catalog data is up-to-date with the latest product information, descriptions, and pricing.
• Conducted regular audits of the catalog to identify and correct errors or inconsistencies.
• Ensured compliance with company standards and industry best practices in cataloging.
• Reviewed and verified the accuracy of product information provided by suppliers and other sources.

Achievements:

• Successfully fixed 48.6K defective products by focusing on the top 50% of contributing products.

• Proactively moderate (screen) all types of site generated content in Arabic or in English based on Souq.com guidelines and standards.
• Research content related data online to verify data provided.
• Translate attributes and titles of content.
• Utilization of content taxonomy best practices when creating or editing content.

• Content Creation and Management: Developed, curated, and managed engaging content across various social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
• Community Engagement: Monitored and responded to social media interactions, fostering a positive community and adding value to users’ experience.
• Advertising: Assisted in the creation and management of social media advertising campaigns to boost posts and increase reach.