Tarang Silas
Dubai
Summary
Have little experience in this field and am open and willing to learn more to upgrade myself for the good of the company.
Willing to learn more about the company and know how it works.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
H&M
Dubai, UAE (Remote)
02.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted customers in editing your projects.
- Manage minimum of 20 incoming mails per day from customers.
Front Desk Receptionist
HM2 Bank
Buea, Cameroon
06.2017 - 08.2018
- Assisted customers with work.
- Received calls from customers.
Education
M.D. - Business Management
Landmark University Buea
Cameroon, Buea04.2018
Skills
- Have basic software skills
- Have Diploma in Management
- Also, fast in typing and good in reaching target, and also verbal and writing communication skills
Languages
English
Advanced (C1)
Sport
i do love football and also i play handball.
Timeline
Customer Service Representative
H&M
02.2022 - 04.2023
Front Desk Receptionist
HM2 Bank
06.2017 - 08.2018
M.D. - Business Management
Landmark University Buea