TAREK AHMED IBRAHIM

• Supervised day-to-day operations of Rooms, Front Office, Guest Services, Housekeeping, Security, and Night Audit.
• Participated in the yielding process to manage inventory and optimize hotel profitability.
• Conducted training to instill a passion for service in staff's daily interactions with guests.
• Assisted and oversaw renovation projects.
• Provided proper orientation and guidance to achieve optimal results in all areas.
• Responsible for the overall success of the Rooms Division, including Guest Services, Housekeeping, Laundry, Pool, and Security.
• Supervised continuous 24/7 front office operations, night audit, and housekeeping operations, including hiring, training, performance evaluation, and scheduling.
• Monitored all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
• Formulated budgets and prepared monthly revenue/expense forecasts.
• Ensured maximum guest satisfaction by closely interacting with guests to understand their requirements and customize products and services to their needs.
• Possessed a clear understanding of budgets, financial planning, business requirements, and experience in operating multiple units.
• Resolved guest complaints and trained staff members, acting as Manager on Duty.

Key Responsibilities:

Front Office Management:

• Supervision of front desk operations.
• Reservation management and guest services.
• Team leadership and training.
• Financial oversight and guest satisfaction.
• Housekeeping Department:
  
• Ensure maintenance of cleanliness and hygiene standards by the Housekeeping Team.
• Monitor inventory control and quality assurance.
• Staff training and housekeeping operations.
• Health Club:
  
• Ensure facility maintenance and cleanliness.
• Supervising membership management and fitness class scheduling.
• Security:
  
• Property security and incident response.
• Guest safety and emergency handling.

Key Responsibilities:

• Guest Services Excellence: Led a team in delivering personalized check-in/check-out experiences, concierge services, and other high-touch amenities to cater to the unique needs of luxury guests.
• Team Leadership: Managed and mentored a dedicated front office team, fostering a culture of excellence, and ensuring impeccable service delivery.
• Reservation and Revenue Management: Strategically optimized occupancy and revenue in a competitive luxury market, contributing to the property's financial success and prestige.
• Quality Assurance: Set and maintained the highest standards of luxury and cleanliness, conducting regular inspections to ensure that the property consistently met or exceeded guest expectations.
• Security and Guest Safety: Implemented and oversaw comprehensive security protocols to safeguard guests and property assets, ensuring a safe and secure environment.

Key Responsibilities:

• Guest Services Excellence: Collaborated with the front office team to provide exceptional guest experiences, including personalized check-in/check-out, concierge services, and attentive care.
• Team Player: Assisted in managing and mentoring front office staff, fostering a culture of excellence, and ensuring a high standard of guest service.
• Reservation Management: Supported reservation and revenue management efforts to maximize occupancy and revenue in a competitive luxury market.

Key Responsibilities:

• Reservation Management: Oversaw reservation operations, optimized room occupancy, and managed bookings to maximize revenue and occupancy in a competitive luxury market.
• Front Desk Leadership: Led front desk operations during shifts, ensuring smooth check-in/check-out processes, attending to guest needs, and resolving issues promptly.
• Team Training: Trained and mentored front desk staff to excel in delivering top-tier service and handling various guest scenarios with professionalism and efficiency.

• Reservation Management: Oversee the reservation department, ensuring efficient handling of bookings, room allocation, and rate management to maximize revenue and occupancy.
• Guest Experience: Provide guests with personalized assistance, offering recommendations on accommodations, and addressing inquiries to ensure a seamless and enjoyable booking experience.
• Rate Strategy: Collaborate with revenue management teams to develop pricing strategies that align with market trends, seasons, and special events, optimizing the property's profitability.
• Team Training: Train and guide reservation staff to ensure a high level of professionalism and customer service, fostering a guest-centric culture.
• Data Analysis: Utilize data and analytics tools to evaluate reservation performance, identify trends, and implement strategies for improved efficiency and revenue generation.
• Guest Feedback: Monitor guest feedback and work closely with guest relations teams to address concerns, enhance service quality, and maintain high guest satisfaction levels.

Key Responsibilities:

• Guest Reception: Welcome guests with warmth and professionalism, facilitating smooth check-in and check-out processes, and attending to special requests and preferences.
• Reservation Handling: Assist guests with reservations, providing information on room availability, rates, and packages, ensuring accurate booking details, and confirming reservations promptly.
• Guest Services: Offer personalized assistance, recommendations, and information about the hotel's amenities and local attractions to enhance the guest experience.
• Communication: Maintain effective communication with other hotel departments to ensure guests' needs are met promptly and efficiently.
• Problem Resolution: Address guest concerns, resolve issues, and provide solutions to ensure guest satisfaction and loyalty.