Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Tarek Azanni

Tarek Azanni

Sales Executive
Dubai, Abu hail, Sales,United Arab of Emirates

Summary

Sales "Dedicated and results-driven Sales Professional with a successful 5-year track record in exceeding sales targets and driving revenue growth. Proven expertise in cultivating and maintaining strong client relationships through effective communication and exemplary customer service. Adept at identifying client needs, providing tailored solutions, and negotiating mutually beneficial agreements. Possess a deep understanding of the sales process, from prospecting and lead generation to closing deals and post-sales support. Skilled in leveraging market trends and competitor analysis to develop strategic sales plans. Excellent team collaborator with the ability to adapt to dynamic environments and contribute to a positive and motivated sales culture. Seeking to bring my passion for sales and proven success to a dynamic team." Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

11
11
years of professional experience

Work history

Customer care representative

Booking.com
Tunis, Tunisia
03.2021 - 12.2023
  • Booking.com tunisia
  • B.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Listened actively to offer accurate information and best solution to their needs.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Answered [Number]+ telephone calls per day with professionalism.
  • Recorded information about inquiries and complaints within internal database.
  • Advised customers on availability, pricing and location of products.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered current, accurate advice on optional solutions for concerns.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Completed thorough documentation in [Software] for each enquiry.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Recorded and processed customer data accurately.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Obtained feedback from customers to improve service experience.
  • Delivered high-quality results within budget and timeframe targets.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Care Agent

Cimpress Tunisie
03.2017 - 02.2021
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Implemented customer follow up to uphold service standards.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Completed thorough documentation in [Software] for each enquiry.

Sales executive

Enzo Store Tunisia
Tunis , tunisia
02.2014 - 03.2016
  • Giving out excellent customer service
  • Focused on customer satisfaction
  • Responsible for the maintenance of the Product stock in the store
  • Coordinate the repair and maintenance of office equipment
  • Promote the brand new product
  • Visual merchandising skills
  • Maintaining all the merchandise, especially new arrival items in an attractive display
  • Assisted and persuaded customers for the selection and purchases
  • Maintained customer records and effectively handled other given responsibilities.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Prepared invoices for customers with large orders or special sales types.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Generated sales forecasts to inform resource allocation and project management.
  • Tagged products quickly and accurately with price tags and stickers.
  • Accepted card, cash and cheque payments in POS register system.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Boosted product sales by offering selection guidance to customers.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Understood customer needs to craft exceptional sales journeys.
  • Unearthed new target markets, prospective clients and key sector decision-makers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Organised displays to promote inventory and encourage customer purchases.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Completed opening and closing procedures, from product replenishment to budget control.

Sales executive

أحمد صديقي وأولاده Ahmed seddiqi and sons LLC
Dubai, United Arab of Emirates
11.2012 - 11.2013
  • UAE
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Prepared invoices for customers with large orders or special sales types.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Generated sales forecasts to inform resource allocation and project management.
  • Tagged products quickly and accurately with price tags and stickers.
  • Accepted card, cash and cheque payments in POS register system.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Boosted product sales by offering selection guidance to customers.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Organised displays to promote inventory and encourage customer purchases.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

Bachelor of Business Administration - Business

Farhat Hached Secondary School
Tunis
2003

Skills

  • Consultative Selling
  • Relationship Building
  • Communication skills
  • Strategic Planning
  • Negotiation
  • Team Leadership
  • Market Analysis
  • Sales Optimization
  • Decision making
  • Problem solving
  • Contact center agent
  • National Pen Tunisia
  • Language
  • Arabic
  • English
  • French
  • Costumer service
  • Excel proficiency
  • Integrative negotiation
  • Staff training and mentorship
  • Quality Control
  • Advanced product knowledge
  • Brand awareness and representation
  • Office 365 usage
  • Customer relations
  • CRM implementation
  • Customer care
  • Data verification procedures
  • Stock management
  • Training programmes
  • Lead management
  • Data entry
  • Payment processing
  • Shipping and receiving
  • Customer experience
  • CRM
  • Transaction processing
  • Record maintenance
  • Sales forecasting
  • Salesforce
  • Team building
  • Problem-solving
  • Time management
  • Marketing
  • Public relations

Languages

English
Advanced
C1
French
Upper intermediate
B2
Arabic
Proficient
C2

Timeline

Customer care representative

Booking.com
03.2021 - 12.2023

Customer Care Agent

Cimpress Tunisie
03.2017 - 02.2021

Sales executive

Enzo Store Tunisia
02.2014 - 03.2016

Sales executive

أحمد صديقي وأولاده Ahmed seddiqi and sons LLC
11.2012 - 11.2013

Bachelor of Business Administration - Business

Farhat Hached Secondary School
Tarek AzanniSales Executive