Tarek Eldash

• Manage the entire program of building a mobile financial service application with 25 User journeys within an extremely tight timeline of 10 months.
• Hired and managed consultants, contractors, and sub-contractors (30+ personnel) to complete program tasks.
• Managed cross-functional teams to deliver exceptional program outcomes with a $10M+ budget.
• Developed comprehensive project plans that clearly outlined key milestones, resource allocation, and risk mitigation strategies for the entire program including all program Workstreams (project management, requirement investigation, platform software development, infrastructure setup, mobile app UX benchmarking, User Interface design and development, landing page development, international regulatory standards (Nesa & PCI – DSS), integration with 3rd parties, testing and movement to production and Pilot, etc.)
• Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
• Implemented strategic project management methodologies(waterfall and agile), leading to efficient and successful project delivery.
• Enhanced team productivity through regular progress tracking and performance evaluations.
• Presented the program progress in the executive meetings and established strong partnerships with internal and external stakeholders for collaborative problem-solving.
• Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
• Managing communication with partners including but not limited to infrastructure cloud hosting, the partner bank, Remittance Service Provider, ATM, OCR/EFR, biller aggregators, Card Issuance(Virtual + Physical), international payment schemes, card processor, AML, Kiosk, ERP, Data warehouse, CRM, etc.

• Successfully managed multiple complex projects across Telecom Billing and IT departments with a budget of $10M+, 10+ personnel, and multiple stakeholders.
• Secured delivery compliance to both contractual and business case requirements
• Defined Project Governance and expected deliverables, aligned stakeholders and influenced decision processes, determined success metrics, and tracked against milestones.
• Managed changes to the project scope, schedule, and costs;
• Developed and delivered progress reports, proposals, requirements documentation, and presentations to various audiences, including project team, sponsors, CIO, and key stakeholders
• Run a high-performing, collaborative, delivery team, which was directly managed and matrix managed, worked in a virtual environment across multiple time zones.
• Monitored performance across programs in the portfolio to enable tracking of the strategy execution.
• Demonstrated strong communication skills, coordinated and led representatives in key governance and decision meetings;
• Built a strong working relationship with clients and external partners.
• Managed and controlled all scoping and planning of projects across the team
• Managed multiple successful migration projects.
• Successfully worked in a virtual environment across multiple time zones.
• Foster strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Monitor projects progress, identifying and mitigating risks/issues to ensure successful execution.

Remarkable Projects:

• Successful Mobile Financial Service Huawei R20 infrastructure and software upgrade for 18 million active subs. (Vodacom DRC).
• Successful Huawei Electronic voucher & dealer management systems infrastructure and software upgrade. (Vodacom DRC)
• Successful Huawei SMSC infrastructure and software upgrade. (Vodacom DRC)
• Successfully sold and delivered 6 use journeys on the Huawei SmartCare platform (Vodacom DRC)

• Managed Huawei Onsite/remote assistance support team and Solution Architect team across multiple countries for different platforms:

1- Vodacom DRC: online charging system (OCS), SMSC, Wallet, Mobile financial system, AAA, CRBT systems.

2- Tigo DRC: CBS1.2 & EVC systems.

3- Orange DRC: SMSC system.

4- Airtel Brazzaville: OCS System.

• Led the team to ensure achieving different contracts SLA, output the monthly SLA reports, share, and review with the customer.
• Improved operational efficiency by streamlining processes and implementing innovative solutions.
• Created an open working environment that encouraged creativity, resulting in various process innovations.
• Managed cross-functional teams to ensure seamless collaboration and communication across all departments for optimal results.
• Interacted well with customers to build connections and nurture relationships.
• Directed process improvements leading to enhanced customer satisfaction rates by effectively addressing their concerns and feedback.
• Responsible for solution development, digital transformation, resolving customer pain points, and supporting customer change requests on OCS3.3/CBS1.2/SMSC/EVC/Mobile Money systems.
• Led the team in defining, documenting, and articulating functional scope.
• Participated in technical analytical, problem-solving, identifying, analyzing, tracking, and managing customer requirements.
• Conducted multiple workshops/sessions to present different Huawei products/solutions to customer top management.

Remarkable Projects:

• Successful charging system replacement from Alcatel ICC to OCS3.3 of 21M subscribers project (Vodacom DRC).
• Successful SMSC Replacement from ZTE to Huawei project (Vodacom DRC)
• Successful migration from the Electronic Voucher System and dealer management system from PPFE to the Huawei CPS platform (Wallet + voucher system). (Vodacom DRC)
• Successful SMSC & VMS&WAP& MMSC replacement from ZTE to Huawei project (Orange DRC).
• Led and supported the sales team to sell and deliver 6 use journeys on the Huawei SmartCare platform (Vodacom DRC)
• Participated in designing and architecture of the upgrade project of the Huawei Prepaid charging system (OCS 3.3) to Huawei Convergent billing system. (Zain Iraq).
• Supported remotely CBS5.5 migration cutover (VIVA Bahrain).

Responsible for defining, documenting, and articulating functional scope, also involved in technical analytical, problem-solving, and identifying, analyzing, tracking, and managing customer requirements related to OCS/CBS/SMSC/EVC/Mobile Money systems.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Performed gap analysis to identify areas of improvement.
• Interacted with customers to understand business needs and translate them into requirements and project scope.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Transfer and explain complete requirements from on-site to the R&D team
• Managed the end-to-end delivery from requirement gathering up to customer acceptance.

• Improve Quality control process and Demonstrated leadership skills by working as a Test Team Leader for + 6 members within the Vodafone Egypt Test Team.
• Met with quality assurance, developers, and project managers to assess the scope and sequence of the project.
• Developed reusable test assets such as scripts, data sets, and templates for use across multiple projects within the organization, and executed them in the HP Quality Center.
• Reviewed test cases, scripts, and techniques of other testers to ensure fit for purpose
• Led team in technical issues and business objectives.
• Develop team technical & interpersonal skills
• Create test plans, and test cases, and identify deliverables.
• Provide QC Estimation on The Business Requirement.
• Participated in available training to improve software knowledge.
• Working on telecom applications like Siebel, PCRF, and CCAT.

• Led 5+ personnel in technical issues and business objectives.
• Worked closely with UAT, development, analysis, and data management teams to produce test artifacts based on business requirements and technical designs.
• Evaluated bugs, deviations from design requirements, and quality-related issues.
• Created test plans, and test cases, and identified deliverables.
• Created a Training Plan for the Quality Control team.
• Estimate QA timelines for Business Requirements.
• Executed testing tasks, and escalated issues as appropriate.
• Built a good knowledge of system development life cycle, CMMI levels, and Software Process
• Effective troubleshooting and problem-solving skills
• Managed the bug-tracking process using the Rational Clear Quest tool.
• Traveled to different countries for onsite software implementation.
• Participated in TABS product development which contained the following business modules: CRM, Order Management, Telecom Billing, Roaming, Credit Control Management, Inventory Module, Provisioning, Mediation, Rating, Aggregation, and Campaign management.
• Offshore support of TABs platform which deployed in more than 23 GSM operators over the Middle East, Africa, and some Asian countries: ZAIN-Group (IRAQ, KSA, Bahrain, Kuwait, Nig, Sudan, etc.), MTN group, VIVA Kuwait, Bahrain, EMTS, OTA, BGL, Airtel (Nigeria - Bangladesh), Warid PK.
• Traveled to different countries as Implementation team leader including but not limited to VIVA Kuwait, Zain Kuwait, Zain Jordan, and Pakistan, China.

• Completed a training program in IT essentials, CCNA, and CCNP courses from NTI.
• Managed classroom behavior effectively, establishing clear expectations and maintaining a respectful learning atmosphere.
• Continuously refined teaching approaches based on reflective practice and feedback from peers or administrators to optimize instructional effectiveness.
• Completed a training program in the Training of Trainers (TOT) course from ELCC.
• Completed Cisco training courses for 140 trainees of IT essentials, CCNA, and CCNP courses.