TAREK ELEMAM
DUBAI,UAE
Summary
Dedicated professional with a strong focus on customer experience, proficient in Microsoft Outlook and MS Office. Adept at managing tasks efficiently and ensuring client satisfaction. Seeking to leverage skills in a dynamic environment to contribute to organizational success.
Innovative Operation Head with knack for optimising processes and driving operational excellence. Led multiple teams to streamline workflows, resulting in enhanced productivity and cost savings. Renowned for strategic planning and fostering collaborative environments that inspire peak performance.
Seasoned professional with focus on operational leadership and strategic planning. Drive process improvements and streamline operations to enhance productivity and profitability. Leverage strong analytical skills and collaborative approach to deliver impactful business solutions.
Overview
26
26
years of professional experience
Work History
Business development manager
ALWAFA GROUP
09.2023 - Current
- Sourcing new potential client to increase sales
- Devised comprehensive business plans, enabling sustainable growth.
- Handled crisis situations effectively, minimising impact on business operations.
- Handled crisis situations effectively, minimizing impact on business operations.
- Conducted market research to identify potential business opportunities.
- Developed strategic partnerships for sustained growth.
- Verify tender documents, proposals and provide feedback to business development department
- Monitor and ensure allocation and reallocation on manpower
- Escalate issues related to HR, Operation, Department head and with General Manager
- Conduct daily meetings with project manager and supervisors; and resolve any issues related to operation
- Fostered client relationships, leading to increased brand loyalty.
- Executed successful product launches, driving market penetration.
- Identified market trends, resulting in enhanced product offerings.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Negotiated contracts with vendors to secure best possible terms.
- Collaborated with stakeholders to align business goals and objectives.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
- Consistently exceeded revenue targets through new account development.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Allocated teams, materials and calendar space for individual projects.
Business service manager
Micro group LLC
09.2022 - 09.2023
- Streamlined waste management processes, improving overall cleanliness.
- Fostered positive working environment amongst the soft services team members for improved productivity.
- Organised training sessions for new hires in soft service roles.
- Conducted regular performance reviews of soft services team members to ensure high-quality service delivery.
- Fostered client relationships, leading to increased brand loyalty.
- Spearheaded training programmes, enhancing team capabilities.
- Streamlined processes to improve overall efficiency.
- Conducted market research to identify potential business opportunities.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Streamlined operations with innovative solutions and effective management techniques.
- Fostered positive work environment, boosting employee morale and productivity.
- Managed diverse team to achieve company goals and objectives.
- Oversaw budget allocation to optimize resources and reduce costs.
- Liaised regularly with senior management to provide updates on business operations.
- Handled complaints professionally, resulting in improved customer satisfaction rates.
- Trained new employees on organizational policies and procedures, promoting adherence to company guidelines.
- Identified potential risks in advance, ensuring seamless flow of operations.
- Resolved complex issues through problem-solving skills, increasing customer retention rate.
- Coordinated with different departments for smooth workflow and cross-functional collaboration.
- Facilitated team meetings to drive performance and enhance communication.
- Led multiple projects, ensuring successful completion within deadlines.
- Maintained up-to-date knowledge of market trends which influenced strategic decision-making.
- Implemented strategic plans for increased efficiency and productivity.
- Devised operational strategies that enhanced business growth and profitability.
- Negotiated contracts with vendors, securing favorable terms for organization.
- Ensured client satisfaction by providing timely and efficient services.
- Conducted regular audits to ensure compliance with industry standards and regulations.
- Developed strong relationships with customers, improving business partnerships.
- Monitored service delivery process, improving overall quality of service provided to clients.
- Effectively determined requirements for [Type] assignments, consistently achieving against budget and timeframe demands.
- Monitored compliance of [Type] systems, policies and procedures through [Task].
- Developed solutions to improve efficiency of administration processes, resulting in [Result].
- Supported business development by proactively identifying opportunities for expansion.
- Supported project manager in business development strategy, aiding achievement of project target.
OPERATION MANAGER
TANZIFCO EMIRATES L.L.C.
09.2013 - 09.2022
- Verify tender documents, proposals and provide feedback to business development department
- Monitor and ensure allocation and reallocation on manpower
- Escalate issues related to HR, Operation, Department head and with General Manager
- Conduct daily meetings with project manager and supervisors; and resolve any issues related to operation
- Leveraged technical tools for data analyis, informed decision-making processes.
- Orchestrated successful execution of key projects whilst maintaining strict deadlines.
- Initiated cost-reduction measures; ensured financial stability during challenging economic periods.
- Spearheaded overhaul of outdated systems, resulting in improved efficiency.
- Ensured compliance with industry standards by enforcing strict quality control measures.
- Improved customer satisfaction with innovative problem-solving techniques.
- Directed strategic initiatives to drive growth and improve operational performance.
- Streamlined operational procedures by implementing effective process improvements.
- Built strong relationships with stakeholders through transparent communication and engagement activities.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback.
- Implemented safety protocols, ensuring safe and secure workplace for all staff.
- Negotiated contracts with suppliers, securing favorable terms for organisation.
- Managed daily operations efficiently, facilitating smooth business functioning.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established clear budgets and cost controls strategies to meet objectives.
- Developed organisational policies for administrative oversight and internal controls.
- Analyzed and resolved complex resource management issues for optimized scheduling.
- Organized financial and operational data to help with yearly budgeting and planning.
- Created digital file classification system for company-wide use.
- Drafted procedural statements and guidelines for company-wide use.
PROJECT MANAGER
TANZIFCO EMIRATES L.L.C.
12.2008 - 09.2013
- Accountable and follow up Contract Management
- Ensure site and office documents are well maintained and updated
- Responsible to resolve Customer Complaints
- Follow up and ensure Inspection of work methods and chemical use are under compliance
- Responsible for monthly audit in assigned projects and schedule
- Approve nomination for 'best employee of the month'
- Approve disciplinary action if required
- Approve mobilization plan by coordination with another department
- Conducting daily briefings by monitoring staff from camp to designated locations
- Well versed in handling all cleaning machine, equipments and cleaning chemicals
- Ensure all operations on the project sites are undertaken in a safely manner in accordance with company ISO standard procedures and Health & Safety policies
- Liaison with the Operation Manager on the supervision of Supervisors and Team leaders to ensure that quality objectives are attained
- Foresee open line communication, control and direction of a multi-disciplinary workforce among subordinates
- Effects close liaison with clients and attends to any customer complaints/suggestion received as well as to addressed to the corrective action as deemed necessary to the management
- Ensures compliance with client quality objectives
- Review and agree project measurement, variation schedule and evaluation based on the site surveys conducted
- Review and forward requisition for requesting the required materials and equipment for the projects for Operation
CLICK / GECO
03.2008 - 11.2008
INTERTEL
10.2007 - 03.2008
- Coordinate accordingly with Operation Manager for necessary manpower requirement
- Lead and manage Supervisors, Team Leaders and subordinate's punctuality, good grooming and hygiene at all times
- Allocate area to cleaners according to the system implemented by the company as per ISO standard
- Handles customer complaints in accordance with the company policy and addressed accordingly to the Operation Department
- Follow-up due payment for project sites
- Follow-up timecards and submit to Accounts Department for salary accountancy
- Ensure that all employees have complete understanding and adhere to company policy relating to Fire, health and safety
- Performs tasks as assigned by the Operation Manager
ASSISTANT PRODUCTION MANAGER
INTERTEL
10.2006 - 10.2007
- Conducts product training and interacting session with sales team, providing product knowledge and solutions to improve customer service
- Update team with the latest developments in the industry with regards to product development and market trends
- Responsible in order processing and quarterly forecasting
- Ensure stocks availability in all showrooms
- Monitor stocks turnover to avoid stock aging
- Prepare monthly sales report for UAE Regional and monthly target achievement report
- Full support extended to the reporting Product Manager
SHOWROOM SUPERVISOR
VIRGIN MEGA STORE
02.2006 - 10.2006
- Heading a team of dynamic sales team providing complete solutions related to the I.T
- And telecom clients
- Performs maximum level of Customer Care Service
- Ensure monthly sales target are being accomplished
- Monitor stocks turnover to avoid stock aging
JUMBO ELECTRONICS
02.2003 - 02.2006
SHOWROOM IN CHARGE
EGYPTIAN TRADEERS
12.2001 - 01.2003
- Deliver customer satisfaction
- Perform maximum level in Customer Service
- Ensure monthly sales target on holding new promotions are being accomplished
- Monitor customer inflow and monitoring conversion ration
- Monitor stock turnover to avoid stock aging
- Coordinate with the Division Head on holding new promotions and campaigns
- Perform and coordinate all concerning issues to ETISALAT with regards to Wasel (Prepaid SIM card) documentations, Online activation and customers complaint
- Provide technical support and software setting such as GPRS, MMS, EWAP and WIFI
- Major transformation in customer service by introducing in-house customer help desk
HUMAN RESOURCE OFFICER
SEZAI TURKEYS FEYZI AKKAYA CONSTRUCTION
07.1999 - 10.2001
- Process government work permit for the employees
- Prepare timecards and monthly payroll
- Attend to all manpower concerns and issues
- Ensured compliance to employment regulations by staying updated on latest HR policies.
- Kick-started cultural change initiative within organisation, nurturing a positive and collaborative work atmosphere.
- Maintained accurate personnel records, ensuring data privacy regulations are met at all times.
Education
BACHELOR OF SCIENCE - SOCIAL WORKER
ALEXANDRIA UNIVERSITY
Skills
- Microsoft Outlook
- MS Office
- Customer experience focus
- Resilient to pressure
- Business automation tools proficiency
- Key account handling
- Customer retention tactics
- Product demonstration
- New business acquisition
- Relationship development
- Social media advertising
- Client contract negotiations
- Business planning
- Client engagement
- Business development
- Relationship Management
- Social media marketing
- Quality Assurance
Languages
English
Advanced (C1)
Arabic
Proficient (C2)
Turkish
Elementary
Custom
- Siemens
- Motorola
- LG Digital Centre
- Sony Ericson
- Nokia Academy
Timeline
Business development manager
ALWAFA GROUP
09.2023 - Current
Business service manager
Micro group LLC
09.2022 - 09.2023
OPERATION MANAGER
TANZIFCO EMIRATES L.L.C.
09.2013 - 09.2022
PROJECT MANAGER
TANZIFCO EMIRATES L.L.C.
12.2008 - 09.2013
CLICK / GECO
03.2008 - 11.2008
INTERTEL
10.2007 - 03.2008
ASSISTANT PRODUCTION MANAGER
INTERTEL
10.2006 - 10.2007
SHOWROOM SUPERVISOR
VIRGIN MEGA STORE
02.2006 - 10.2006
JUMBO ELECTRONICS
02.2003 - 02.2006
SHOWROOM IN CHARGE
EGYPTIAN TRADEERS
12.2001 - 01.2003
HUMAN RESOURCE OFFICER
SEZAI TURKEYS FEYZI AKKAYA CONSTRUCTION
07.1999 - 10.2001
BACHELOR OF SCIENCE - SOCIAL WORKER
ALEXANDRIA UNIVERSITY
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