Summary
Overview
Work History
Education
Skills
Name & contact
Languages
Custom
Personal Information
Timeline
Hi, I’m

Tarek ELEMAM

Yousef
DUBAI

Summary

Dedicated professional with a strong focus on customer experience, proficient in Microsoft Outlook and MS Office. Adept at managing tasks efficiently and ensuring client satisfaction. Seeking to leverage skills in a dynamic environment to contribute to organizational success.

Innovative Operation Head with knack for optimising processes and driving operational excellence. Led multiple teams to streamline workflows, resulting in enhanced productivity and cost savings. Renowned for strategic planning and fostering collaborative environments that inspire peak performance.

Seasoned professional with focus on operational leadership and strategic planning. Drive process improvements and streamline operations to enhance productivity and profitability. Leverage strong analytical skills and collaborative approach to deliver impactful business solutions. Energetic and resourceful individual with knack for identifying market opportunities and building strategic relationships. Possesses strong understanding of market analysis and sales techniques, coupled with proficiency in CRM software and lead generation. Committed to driving business growth and forging impactful partnerships. Developed skills in identifying business opportunities, fostering client relationships, and driving revenue growth in competitive environment. Excel at strategic planning and market analysis, with focus on achieving measurable results. Seeking to transition into new field where these transferable skills can make significant impact. Offering solid foundation in market research and strategic planning, eager to learn and develop in dynamic business environment. Delivers analytical thinking and problem-solving skills, quickly adapting to new challenges and industry trends. Ready to use and develop networking and communication skills in Business Development Manager role. Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management. Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management. Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths. Skilled Business Development leader offering 20 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

26
years of professional experience

Work History

ALWAFA GROUP

Business development manager
09.2023 - Current

Job overview

  • Sourcing new potential client to increase sales
  • Devised comprehensive business plans, enabling sustainable growth.
  • Handled crisis situations effectively, minimising impact on business operations.
  • Handled crisis situations effectively, minimizing impact on business operations.
  • Conducted market research to identify potential business opportunities.
  • Developed strategic partnerships for sustained growth.
  • Verify tender documents, proposals and provide feedback to business development department
  • Monitor and ensure allocation and reallocation on manpower
  • Escalate issues related to HR, Operation, Department head and with General Manager
  • Conduct daily meetings with the project manager and supervisors; and resolve any issues related to operation
  • Managed key accounts, ensuring high levels of customer satisfaction.
  • Fostered client relationships, leading to increased brand loyalty.
  • Executed successful product launches, driving market penetration.
  • Identified market trends, resulting in enhanced product offerings.

Micro group LLC

Business service manager
09.2022 - 09.2023

Job overview

  • Streamlined waste management processes, improving overall cleanliness.
  • Fostered a positive working environment amongst the soft services team members for improved productivity.
  • Organised training sessions for new hires in soft service roles.
  • Conducted regular performance reviews of soft services team members to ensure high-quality service delivery.
  • Fostered client relationships, leading to increased brand loyalty.
  • Spearheaded training programmes, enhancing team capabilities.
  • Streamlined processes to improve overall efficiency.
  • Conducted market research to identify potential business opportunities.
  • Secured new business opportunities by cultivating strong relationships with potential clients.

TANZIFCO EMIRATES L.L.C.

OPERATION MANAGER
09.2013 - 09.2022

Job overview

  • Verify tender documents, proposals and provide feedback to business development department
  • Monitor and ensure allocation and reallocation on manpower
  • Escalate issues related to HR, Operation, Department head and with General Manager
  • Conduct daily meetings with the project manager and supervisors; and resolve any issues related to operation
  • Leveraged technical tools for data analysis; informed decision making processes.
  • Orchestrated the successful execution of key projects whilst maintaining strict deadlines.
  • Initiated cost-reduction measures; ensured financial stability during challenging economic periods.
  • Spearheaded an overhaul of outdated systems, resulting in improved efficiency.
  • Ensured compliance with industry standards by enforcing strict quality control measures.

TANZIFCO EMIRATES L.L.C.

PROJECT MANAGER
12.2008 - 09.2013

Job overview

  • Accountable and follow up Contract Management
  • Ensure site and office documents are well maintained and updated
  • Responsible to resolve Customer Complaints
  • Follow up and ensure Inspection of work methods and chemical use are under compliance
  • Responsible for monthly audit in assigned projects and schedule
  • Approve nomination for 'best employee of the month'
  • Approve disciplinary action if required
  • Approve mobilization plan by coordination with another department
  • Conducting daily briefings by monitoring staff from camp to designated locations
  • Well versed in handling all cleaning machine, equipments and cleaning chemicals
  • Ensure all operations on the project sites are undertaken in a safely manner in accordance with company ISO standard procedures and Health & Safety policies
  • Liaison with the Operation Manager on the supervision of Supervisors and Team leaders to ensure that quality objectives are attained
  • Foresee open line communication, control and direction of a multi-disciplinary workforce among subordinates
  • Effects close liaison with clients and attends to any customer complaints/suggestion received as well as to addressed to the corrective action as deemed necessary to the management
  • Ensures compliance with client quality objectives
  • Review and agree project measurement, variation schedule and evaluation based on the site surveys conducted
  • Review and forward requisition for requesting the required materials and equipment for the projects for Operation

CLICK / GECO

03.2008 - 11.2008

INTERTEL

10.2007 - 03.2008

Job overview

  • Coordinate accordingly with Operation Manager for necessary manpower requirement
  • Lead and manage Supervisors, Team Leaders and subordinate's punctuality, good grooming and hygiene at all times
  • Allocate area to cleaners according to the system implemented by the company as per ISO standard
  • Handles customer complaints in accordance with the company policy and addressed accordingly to the Operation Department
  • Follow-up due payment for project sites
  • Follow-up timecards and submit to Accounts Department for salary accountancy
  • Ensure that all employees have complete understanding and adhere to company policy relating to Fire, health and safety
  • Performs tasks as assigned by the Operation Manager

INTERTEL

ASSISTANT PRODUCTION MANAGER
10.2006 - 10.2007

Job overview

  • Conducts product training and interacting session with sales team, providing product knowledge and solutions to improve customer service
  • Update team with the latest developments in the industry with regards to product development and market trends
  • Responsible in order processing and quarterly forecasting
  • Ensure stocks availability in all showrooms
  • Monitor stocks turnover to avoid stock aging
  • Prepare monthly sales report for UAE Regional and monthly target achievement report
  • Full support extended to the reporting Product Manager

VIRGIN MEGA STORE

SHOWROOM SUPERVISOR
02.2006 - 10.2006

Job overview

  • Heading a team of dynamic sales team providing complete solutions related to the I.T
  • And telecom clients
  • Performs maximum level of Customer Care Service
  • Ensure monthly sales target are being accomplished
  • Monitor stocks turnover to avoid stock aging

JUMBO ELECTRONICS

02.2003 - 02.2006

EGYPTIAN TRADEERS

SHOWROOM IN CHARGE
12.2001 - 01.2003

Job overview

  • Deliver customer satisfaction
  • Perform maximum level in Customer Service
  • Ensure monthly sales target on holding new promotions are being accomplished
  • Monitor customer inflow and monitoring conversion ration
  • Monitor stock turnover to avoid stock aging
  • Coordinate with the Division Head on holding new promotions and campaigns
  • Perform and coordinate all concerning issues to ETISALAT with regards to Wasel (Prepaid SIM card) documentations, Online activation and customers complaint
  • Provide technical support and software setting such as GPRS, MMS, EWAP and WIFI
  • Major transformation in customer service by introducing in-house customer help desk

SEZAI TURKEYS FEYZI AKKAYA CONSTRUCTION

HUMAN RESOURCE OFFICER
07.1999 - 10.2001

Job overview

  • Process government work permit for the employees
  • Prepare timecards and monthly payroll
  • Attend to all manpower concerns and issues

Education

ALEXANDRIA UNIVERSITY

BACHELOR OF SCIENCE from SOCIAL WORKER

University Overview

TRAINING CERTIFICATE FROM: SIEMENS, MOTOROLA, LG Digital Centre, Sony Ericson and NOKIA Academy

Skills

  • Microsoft Outlook
  • MS Office
  • Customer experience focus

Business development and planning

Customer service

Negotiations

Business development

Client relationship building

New business development

Relationship building and rapport

Sales presentations

Mentoring and coaching

Account management

Name & contact

Languages

English
Intermediate (B1)
Arabic
Bilingual or Proficient (C2)
Turkish
Beginner (A1)

Custom

  • Siemens
  • Motorola
  • LG Digital Centre
  • Sony Ericson
  • Nokia Academy

Personal Information

Timeline

Business development manager

ALWAFA GROUP
09.2023 - Current

Business service manager

Micro group LLC
09.2022 - 09.2023

OPERATION MANAGER

TANZIFCO EMIRATES L.L.C.
09.2013 - 09.2022

PROJECT MANAGER

TANZIFCO EMIRATES L.L.C.
12.2008 - 09.2013

CLICK / GECO
03.2008 - 11.2008

INTERTEL
10.2007 - 03.2008

ASSISTANT PRODUCTION MANAGER

INTERTEL
10.2006 - 10.2007

SHOWROOM SUPERVISOR

VIRGIN MEGA STORE
02.2006 - 10.2006

JUMBO ELECTRONICS
02.2003 - 02.2006

SHOWROOM IN CHARGE

EGYPTIAN TRADEERS
12.2001 - 01.2003

HUMAN RESOURCE OFFICER

SEZAI TURKEYS FEYZI AKKAYA CONSTRUCTION
07.1999 - 10.2001

ALEXANDRIA UNIVERSITY

BACHELOR OF SCIENCE from SOCIAL WORKER
Tarek ELEMAMYousef