Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
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Tarek Haikal

Tarek Haikal

Dubai,UAE

Summary

With over five years of experience in the industry and an additional four years specializing in freelance project development, I possess a Bachelor's degree in Information Technology and System Engineering, with a focus on Artificial Intelligence. My expertise encompasses stress management, reliability, and exceptional collaboration skills, making me a valuable asset to any team.

I demonstrate proficiency in Microsoft Office applications and translation services, effectively bridging language gaps for diverse projects. My language proficiency extends to Arabic and English, facilitating seamless communication in multilingual environments.

Throughout my career, I have worked extensively with various programming languages, gaining a strong grasp of their fundamentals and enabling me to adapt quickly to different technology stacks. My diverse skill set and adaptability allow me to contribute effectively to a wide range of projects and industries, delivering high-quality results and meeting the unique demands of each endeavor.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Junior Unity Developer

Serotonin Technologies
Dubai, UAE
12.2022 - Current
  • Developed new features and gameplay systems in C# and Unity.
  • Invented tools to streamline development and improve workflow.
  • Evaluated new feature releases and presented feedback to application teams.
  • Debugged and resolved issues in high-volume code bases.

IT Technician

Challenge Technologies
Damascus, Syria
11.2017 - 08.2022
  • Prioritised ticket queue, closing interactions and logging requests upon query resolution.
  • Optimised desktop, telephony and application infrastructure to meet operational demand.
  • Troubleshot various incidents related to hardware, networks and software faults.
  • Prioritised incoming tickets to facilitate maximum efficiency.

Call Center Agent

Syriatel Telecom
Damascus, Syria
05.2016 - 02.2017
  • Recommended call routing strategies, reducing average on-hold times.
  • Continually updated customer databases, ensuring compliance with GDPR regulations.
  • Trained junior agents on customer service excellence, boosting customer satisfaction rates.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Education

Bachelor of Science - Information Technology and System Engineering.

Arab International University
Daraa,Syria
09.2016 - 02.2022

Bachelor of Arts - English Degree

Advanced Learning and Training Center
Damascus, Syria
09.2016 - 05.2018

Skills

Unity3D & 2D

Project Debugging

Software issue diagnosis

Desktop support

Network troubleshooting

Languages

Arabic
Native
English
Advanced

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Junior Unity Developer

Serotonin Technologies
12.2022 - Current

IT Technician

Challenge Technologies
11.2017 - 08.2022

Bachelor of Science - Information Technology and System Engineering.

Arab International University
09.2016 - 02.2022

Bachelor of Arts - English Degree

Advanced Learning and Training Center
09.2016 - 05.2018

Call Center Agent

Syriatel Telecom
05.2016 - 02.2017
Tarek Haikal