TAREK KANDEEL
Dubai
Summary
As an enthusiastic and results-driven Operations Team Leader and Duty Manager, I am eager to bring my expertise in optimizing processes and leading high-performing teams to your organization. My passion for fostering a collaborative work environment and my commitment to excellence align perfectly with your team's goals. I am excited about the opportunity to contribute to your success and drive operational efficiency while ensuring exceptional service delivery.
Offering blend of organizational and interpersonal skills, eager to contribute to collaborative team environment. Delivers strategic thinking and effective communication, ensuring smooth operational processes and high team performance. Ready to use and develop leadership and problem-solving abilities in Clinic supervisor role.
Overview
9
9
years of professional experience
Work History
Operation Team Leader - Clinic Supervisor
Medcare Medical Centre
06.2020 - Current
- Supervise the work of the staff ensuring high patient satisfaction and a smooth workflow
- Ensures all new physicians and staff have a clinic-specific orientation
- Follows up on the no-shows and cancellations
- Ensures that the clinic opens on time and that the schedule of the physicians is open as per policy
- Makes sure that all patients are called to be pre-screened and to check if they confirm the appointment
- Ensures attendance by all Clinic staff, Information Desk and Porters at clinic-based in-services or other educational events as require
- Promotes incident, customer complaint and patient satisfaction survey reporting to improve patient and family care
- Reviews all/any incidents, occurrences, near misses and complaints within the Clinic and report findings as per the clinic Policy
- Provides direct supervision to the staff
- Organizes and communicates their assignments and responsibilities
- Ensures 100% attendance for staff at mandatory in-service and completion of Clinic and unit-specific competencies and continues education program
- Ensures ongoing individual performance appraisals are objectively completed for staff members against set criteria
- Established best practices within the department that contributed towards greater consistency in achieving desired outcomes on an ongoing basis.
Duty Manager Supervisor
Etisalat
09.2015 - 05.2020
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Enhanced customer satisfaction by efficiently addressing and resolving customers concerns.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Streamlined team communication for improved workflow, leading to increased staff productivity.
- Coordinated with various departments to maintain seamless integration of services for customers.
Education
Bachelor degree - faculty of commerce
Monofia University
01.2009
Skills
- Team Leadership
- Effective Communication
- Effective Negotiation Techniques
- Analytical Problem-Solving
- Strong Time Management Expertise
- Effective Scheduling Coordination
- Healthcare Management
- Customer Service Expertise
Languages
English
Arabic
Timeline
Operation Team Leader - Clinic Supervisor
Medcare Medical Centre
06.2020 - Current
Duty Manager Supervisor
Etisalat
09.2015 - 05.2020
Bachelor degree - faculty of commerce
Monofia University
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