TAREK KHADDAM

Work History

BANQUE BANORIENT FRANCE

05.2019 - Current

Assisting with account inquiries: Addressing customer inquiries related to account balances, transaction history, interest rates, and other account-related information.
Completing account-opening forms: Assisting customers in filling out account opening forms accurately and ensuring that all necessary information is obtained, such as personal details, contact information, and account preferences.
Providing information on banking services: Offering guidance and information to customers about the bank's services, such as online banking, mobile banking, wire transfers, and bill payments.
Conducting customer identity verification: Verifying customer identities through the examination of identification documents, performing face-to-face interviews, or utilizing electronic verification tools to ensure compliance with KYC regulations.
Keeping up-to-date with regulations: Staying informed about changes in KYC regulations and implementing necessary updates to ensure compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
Performing compliance checks: Conducting checks on customers against various internal and external databases to identify potential risks, such as politically exposed persons (PEPs) or individuals on sanction lists.
Conducting customer due diligence: Assessing customer risk profiles by evaluating their financial background, employment status, source of funds, and other relevant information to determine the level of due diligence required.

ABU DHABI ISLAMIC BANK

10.2017 - 04.2019

Responsible for identifying potential customers and reaching out to them to generate leads for personal loans.
Customer Acquisition: Once identified potential customers, responsible for converting them into actual customers by explaining the features and benefits of the personal loans that ADIB offers.
Loan Processing: responsible for processing loan applications, including verifying the customer's income and credit history, determining the loan amount, and ensuring that all necessary documentation is completed accurately.
Loan Disbursement: Once the loan is approved, responsible for ensuring that the funds are disbursed to the customer in a timely and efficient manner.
Customer Servicing: responsible for maintaining good relationships with my customers, addressing any concerns or issues they may have, and ensuring that they are satisfied with the loan product and service.
Sales Reporting: responsible for maintaining accurate records of all sales activities, including customer interactions, loan processing, and loan disbursements. Report this information to the manager regularly.