Tarek Sayed
Dubai,DU
Summary
Proven achiever with extensive experience at EBDAA ALAFAQ IT , as a Call Center & Sales Agent, excelling in high-pressure environments with superior stress tolerance and goal orientation. Mastered CRM software, contributing to team efforts in surpassing sales targets through exceptional client follow-up and product expertise. Demonstrates a commitment to excellence and continuous skill enhancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center & Sales Agent
EBDAA ALAFAQ
06.2018 - Current
- Demonstrated flexibility during periods of high call volume or staffing shortages, consistently meeting demand without compromising service levels.
- Collaborated with team members to share best practices, improve performance, and achieve sales targets.
- Provided exceptional follow-up support for clients, ensuring their continued satisfaction with products or services purchased.
- Acquired extensive product knowledge to confidently address customer questions and concerns regarding features and benefits.
Education
Online - E Marketing, English Integrated Programs
Edmore University Education
USA06.2023
Online Courses - Sales, E Marketing, Communications Skills
International Foundation School
Mansura, Egypt03.2023
Online Corses - Business Communications
Diplomatics Center
Cairo, Egypt08.2018
Bachelor of Arts - English Language And Literature
Sohag University
Sohag, Egypt06.2002
Skills
- Goal-Oriented
- CRM Software
- Call Center Customer Service
- Stress Tolerance
Certification
1- Bachelors Certificate
2- English Integrated Certificate,
3- E Marketing Certificate
4- Business Communications
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Call Center & Sales Agent
EBDAA ALAFAQ
06.2018 - Current
Online - E Marketing, English Integrated Programs
Edmore University Education
Online Courses - Sales, E Marketing, Communications Skills
International Foundation School
Online Corses - Business Communications
Diplomatics Center
Bachelor of Arts - English Language And Literature
Sohag University
1- Bachelors Certificate
2- English Integrated Certificate,
3- E Marketing Certificate
4- Business Communications
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