Nada Mohammed

Customer Service & Client Relations

• Professionally handle incoming calls to schedule, reschedule, or cancel client appointments.

• Accurately manage and update the appointment / orders and booking system.

• Provide clear and detailed information regarding services, pricing, promotions, and product availability.

• Address customer inquiries and resolve complaints in a courteous, professional, and timely manner.

Upselling, Cross-Selling & Service Promotion

• Proactively recommend additional services or retail products.

• Promote loyalty programs, seasonal offers, and special promotions to enhance client retention.

Staff Coordination & Scheduling Support

• Communicate any last-minute changes, cancellations, or special client requests promptly.

• Collaborated with various departments to improve service delivery and resolve customer complaints.
• Working closely with all members of the sales team and other colleagues from different departments, offering excellent customer service to our customers.

Records Management & Data Accuracy

• Maintain accurate and up-to-date client records, including appointment/orders history and preferences.

• Ensure proper documentation of client interactions, calls, and follow-up actions.

Client Follow-Up & Retention Support

• Follow up with clients after services to gather feedback and ensure satisfaction.

• Actively participated in daily and department meetings, providing insights and recommendations.
• Maintained display and organization of department based on visual merchandising guidelines.
• Able to assist on daily basis +50 while delivering best customer experience .
• Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
• Worked closely with stock team to guarantee product availability and meet client requests.
• Guaranteed client satisfaction by constantly providing standards of company services and values.
• Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Updated product labelling and pricing to reflect discounts and offers.
• Maintained orderly store to provide customers with pleasant shopping experience.
• Enhanced customer experience through all communication channels through professionalism and product knowledge.
• Championed highest level of professionalism and expertise in communication and teamwork.
• Catalyze sales by advising clients on adding right accessories and matching shirts to help make any outfit noticeable.
• Establish and maintain strong client relationships as well as build individual sales.
• Style outfits by inquiring customer lifestyle, personal interests, occupation, and intention of potential purchase for specific occasion or purpose gift for someone to maximize utility.

• Define, design and implement creative visual merchandising strategy
  Create appealing and eye-catching visual displays that lead customer through entire store Produce window displays, signs, interior displays, floor plans and special promotions displays
  Monitor costs and work within budget .
• Oversee production and brief staff on arranging displays Change displays to promote new product launches and reflect festive or seasonal themes
  Liaise with suppliers and source elements Research lifestyle, demographics and design trends
• Merchandising goods on sales floor, maintaining perfect visual standards, aware of inventory/shortage concerns, communicate replenishment needs
  Assist and helps customers find merchandise and purchase products in store.
• Guaranteed client satisfaction by constantly providing standards of company services and values.
• Identify key messages and set clear image of end result Come up with, revise and present design ideas with assistant merchandisers
  Act in alignment to organization's culture, products, image and target market
• Suggestive selling techniques, to appeal to customer's needs, and ultimately generate sales.

• Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
• Met and regularly exceeded sales quotas and targets.
• Demonstrated excellent time management and organizational skills to meet sales deadlines.
• Assist average of 40 customers per day in finding or selecting items, and provided recommendations that generated additional revenue
  Stock, replenish, and organize inventory with accuracy and efficiency, completing function 10% faster than average associate
• Achieve average of 140% of sales goals for three consecutive months
• Manage proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases
• Provide outstanding customer service, receiving 96% in customer service feedback surveys

• Merchandising -selecting and arranging goods in shop, based on te chromatic palette and on campaigns (promotions, new collections, seasonal cutting down)
• Organizing he effective and efficient utilization of store space
• Working closely with te management and marketing team to increase sales
• Involved in rearranging, remerchandising & replenishing new stock as it arrives
• Analyzing sales figures and forecasting future sales volumes
• Providing brands history and product knowledge with new staff
• Achieved monthly sales target and improved customer relationship
• Motivate and lead staff for best result
• Following up with customers (new collection, requests, repairs)
• Coordinating store display in line with brand guidelines and strategy
• Delivering weekly floor moves, window installations and mannequin styling
• Solving customer problems and good customer advisor
• Updating keep performance indicator weekly and daily, sales figures (KPI)
• Updating customer's CRM (customer data base)
• Doing transfers between stores and WH (IN, OUT) (SHIPMENT)