Tarek Ehab El Bawab
Summary
Customer-orientated, strategic-thinking sales professional with over 10 years of experience in facilitating relationships, developing partnerships, maintaining top accounts and amplifying profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Tactical team builder seeking to leverage background into Sales Manager role with dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Senior Sales Executive and Acting Duty Manager
Emirates Telecommunication Company PJSC, Etisalat
Sharjah
06.2015 - Current
- First point of contact for accounts and support for account Executives
- Inserting quotations and amendments to maintain Tariff rates
- Performing data entry as needed to support commercial needs via CRM
- Managing and updating customer's profile
- Participates actively to commercial and retail operations
- Inventory of commercial and retail stocks
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams
- Analyzed sales and marketing information to update strategic plans
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets
- Resolved customer problems by answering questions, investigating concerns and building positive rapport
- Supervised and trained customer service team members to provide exceptional client care and account management
- Responded to customer concerns with speed and knowledge, delivering professional, personalized service
- Educating customers on products and service offerings, engaging in special offers and promotions to increase sales
- Interacts regularly with operations personnel to support development of sales material.
- Produced regular reports with in-depth detail of sales performance.
- Optimised sales methods to best engage, acquire and retain customers.
Store Manager
MCC Alexandria
Egypt
12.2012 - 04.2015
- Assisted in recruiting, hiring and onboarding store staff.
- Completed opening and closing procedures each day.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Checked invoices from suppliers against physical stock records to identify discrepancies.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Managed staff logistics and day-to-day store operations for optimized financial efficiency.
- Managed store inventory by directing routine stock control procedures to maximize sales opportunities.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
Education
Bachelor of Commerce - Accounting
Alexandria University
Skills
- Adherence to high customer service standards
- Administrative support
- Customer Relationship Management Software (CRM)
- Excellent time management skills
- Complaint resolution
- Exceptional interpersonal communication
- Negotiation expert
- Account management
- Engaging leadership style
- Excellent in command of Software/Internet usage flash maintenance
- Knowledgeable in Microsoft Excel & Word
- Web developing (PHP, HTML, MYSQL, and CSS)
- Web development projects
- Training and development
- Sales and marketing strategy
- Coaching and mentoring
- Budget planning
Certification
- 2013 AMIDEAST English language training program Extensive language development course
- Berlitz English language training program Advanced language development course
- 2014 Edu Egypt Scholarship
- Barclays Bank Internship Program 2013
- Productive Leadership Training Program 2013
- Excellence Awards for Top Achiever
Etisalat by E& from Year 2015-2023
Languages
English
Fluent
Arabic
Native
Timeline
Senior Sales Executive and Acting Duty Manager
Emirates Telecommunication Company PJSC, Etisalat
06.2015 - Current
Store Manager
MCC Alexandria
12.2012 - 04.2015
Bachelor of Commerce - Accounting
Alexandria University
Similar Profiles
SAMEER ABDUL VAHEEDSAMEER ABDUL VAHEED
OSP Implementation Engineer at Du - Emirates Integrated Telecommunication Company PJSCOSP Implementation Engineer at Du - Emirates Integrated Telecommunication Company PJSC
Tony Serri AsasTony Serri Asas
Customer Service Officer at Emirates Telecommunication Corporation - EtisalatCustomer Service Officer at Emirates Telecommunication Corporation - Etisalat
Tanveer Shah Tanveer Shah null
Project Manager Field at Emirates Telecommunication Cooperation ETISALATProject Manager Field at Emirates Telecommunication Cooperation ETISALAT
Ahmed KhodaryAhmed Khodary
Senior Sales Executive ( Acting Branch Manager ) at Kuwait Finance HouseSenior Sales Executive ( Acting Branch Manager ) at Kuwait Finance House
Ahmed Al AzrakAhmed Al Azrak
Senior Duty Manager Acting AFOM at Citymax Hotels (Landmark Hospitality & Leisure Services ltd.)Senior Duty Manager Acting AFOM at Citymax Hotels (Landmark Hospitality & Leisure Services ltd.)