Tarig Ammar

Serve as ISO 27001 ISMS Lead Implementer, managing cybersecurity operations across IT infrastructure, networks, servers, security systems, email, telephony, and wireless environments

Conduct monthly, quarterly, and bi-annual vulnerability assessments (VA scans) to comply with UAE security regulations (UAE IA, NESA) for managed services clients across Government, Insurance, Healthcare, and Finance sectors

Implement and maintain security controls, including next-generation firewalls, encryption protocols, IAM solutions, and data protection measures aligned with ISO 27001, NIST, and CIS Controls

Continuously monitor security systems via NOC/SOC, lead incident response efforts, and perform threat hunting to detect, contain, and remediate security threats

Oversee disaster recovery, replication strategies, and IT business continuity planning, ensuring RTO/RPO compliance and conducting regular DR drill activities

Manage and lead a team of 40+ engineers across NOC & SOC monitoring, end-user support, network, system, and cloud engineering disciplines

Oversee service delivery for 60+ Managed/AMC services clients, ensuring high-quality security support, SLA compliance, and customer satisfaction

Perform comprehensive cyber risk assessments, develop mitigation strategies, and implement security controls to protect against IT and cyber threats

Manage internal and external IT/security audits, including ISO 27001, develop remediation plans, and ensure closure of audit observations

Led IT security-critical projects, including Data Center migration, cloud migration with security hardening, and Disaster Recovery drill activities

Develop and implement comprehensive IT security policies, procedures, and governance frameworks aligned with organizational objectives and UAE regulatory requirements

Conduct regular service review meetings with clients to discuss security performance, VA scan results, identify improvement areas, and ensure satisfaction

Oversaw IT General Controls, including change management, asset management, performance monitoring, vulnerability management, and compliance reporting

Negotiate vendor contracts to secure cost-effective security services, optimize resource allocation, and ensure SLA compliance

Streamline IT and security processes, automate security monitoring workflows, and enhance operational efficiency through strategic IT operations planning

Deliver end-user security awareness training programs as part of ISO 27001 ISMS implementation and compliance initiatives

• Led and managed a team of IT professionals (system administrators, network engineers, and support specialists).
• Conducted performance reviews, identified training needs, and facilitated professional development.
• Managed team schedules, workloads, and priorities to ensure efficient task completion.
• Fostered a collaborative and positive team environment.
• Ensured adherence to company policies, procedures, and standards.
• Created and maintained technical documentation.
• Developed and generated reports on system performance, incidents, and other key metrics.
• Presented technical information to both technical and non-technical audiences.
• Identified opportunities to improve IT processes and workflows.
• Developed and implemented automation solutions.
• Streamlined IT operations to increase efficiency and reduce costs.
• Managed relationships with IT vendors.
• Evaluated vendor products and services.
• Negotiated contracts and agreements.
• Ensured compliance with IT security policies and procedures.
• Participated in security audits and assessments.
• Implemented security measures to protect IT infrastructure and data.

• Conducted performance reviews, identified training needs, and facilitated professional development.
• Managed team schedules, workloads, and priorities to ensure efficient task completion.
• Fostered a collaborative and positive team environment.
• Ensured adherence to company policies, procedures, and standards.
• Managed and maintained IT infrastructure (servers, networks, storage, cloud environments).
• Ensured system availability, performance, and security.
• Developed and implemented system maintenance plans.

• Provided technical support to end-users for hardware, software, and network issues.
• Troubleshooted and resolved complex IT problems in a timely and efficient manner.
• Diagnosed and repaired computer hardware, including desktops, laptops, and peripherals.
• Installed, configured, and maintained operating systems (Windows, macOS, Linux).
• Supported and maintained network infrastructure (LAN, WAN, Wi-Fi).
• Managed and responded to support requests submitted through a ticketing system.
• Prioritized and escalated tickets based on severity and impact.
• Documented all support activities and resolutions in the ticketing system.
• Maintained a knowledge base of common IT issues and solutions.
• Provided on-site and remote support to end-users.
• Assisted users with software installation, configuration, and troubleshooting.
• Provided training to end-users on IT systems and software applications.
• Created user documentation and training materials.

• Provided exceptional customer service via phone, email, chat.
• Responded to customer inquiries, requests, and complaints promptly and professionally.
• Assisted customers with product information, order placement, and account management.
• Resolved customer issues and complaints efficiently and effectively.
• Escalated complex problems to the appropriate concern team.