Tariq ALSHAIBANI

• Develop and maintain a Medical Report & Health Cards for patients.

• Provide general support to visitors (PRO Services)

• Answering and forwarding telephone inquiries.

• Screening email communication, responding to emails as appropriate

• Overseeing and delegating tasks to the admin team

• Other duties as assigned

– Dealing with customers face to face and over the phone in the branch

– Handling cheque book and deliver it to the customers when needed

– Checking all return cheques and calling the customers to collect it

– Opening new accounts for individuals and business while collecting the needed documents

– Receive ATM and web banking and credit cards and deliver it to the customer

– Issue pay order and fund transfer and demand draft to the customers

– Assist customers with all requests they may have

– Addressing customer's complaints and concerns in a timely manner

– Offering different banking products to customers to suit their needs

Corporate investment banking group

- ensure proper customer setups / activation as per agreed Slas and TAT

- ensure proper documentation and cross verify with mandates using bank systems and customer business documents

- ensure proper monitoring of vendors & service provider

- handle all escalated and complex customer complaints effectively in a timely manner

-Ensure strict compliance to policies and procedures as per SOP

- assist in automation / productivity enhancement measures as and when required

- Timely and correct exception reporting & rectification and ensure maintenance of proper record

- train customers on products and handle their service issues

- Actively grow cash management transactional volumes and revenue growth through online payments

-follow-up with various ensure transactions are executed

-Handle simple service issues and complainant (CHAP) implementing