Tariq Hussein

Local transportation operations:

• Overseeing the maintenance of vehicles and equipment to ensure it meets legal and safety regulations

• Maintaining relationships with vendors and suppliers in order to find new ways to reduce costs or improve efficiency in operations

• Conducting employee training sessions to ensure they understand company policies and procedures.

• Managing employee performance, including conducting performance reviews and addressing problems with employee performance.

• Ensuring compliance with safety regulations, including accident reporting requirements

• Scheduling staff shifts to meet operational needs.

• Reviewing and approving invoices for payment.

International horses shipping operations:

• Maintain registers and reports for Import and Export Operations.

• Update and operation of Easy Freight and Invoicing.

• Data entry for Import and Export shipments.

• Handle Corporate Clients and Accounts.

• Processing Bill of Entry for customs documentation

• Daily and Monthly Invoicing to Clients.

• Handling the entire Job requirements for Import and Export Shipments.

• Liasson with Dubai Customs & Port Authorities.

• Liasson with carriers and shipping agents as per the requirements.

• Co-ordinate with Transporters, Shipper & Consignee for effective deliveries and collection.

• Organize Land Transportation for inbound and outbound.

• Coordination with messengers for documents delivery and collection. • Communicate / correspond with Consignees Send pre-alerts / pre advice / arrival notice and ensure timely issuance of delivery orders, clearance and Delivery of Shipments.

• Facilitate shipment status update to customers through Monitoring Movements from Origin to Destination.

• Customer feedback on shipment status and maintain a cordial relationship to build future business.

Operations:

• Maintain registers and reports for Import and Export Operations.

• Update and operation of Easy Freight and Invoicing.

• Data entry for Import and Export shipments.

• Handle Corporate Clients and Accounts.

• Processing Bill of Entry for customs documentation.

• Daily and Monthly Invoicing to Clients.

• Handling the entire Job requirements for Import and Export Shipments.

• Liasson with Dubai Customs & Port Authorities.

• Liasson with carriers and shipping agents as per the requirements.

• Co-ordinate with Transporters, Shipper & Consignee for effective deliveries and collection.

• Organize Land Transportation for inbound and outbound.

• Coordination with messengers for documents delivery and collection. • Communicate / correspond with Consignees Send pre-alerts / pre advice / arrival notice and ensure timely issuance of delivery orders, clearance and Delivery of Shipments.

• Facilitate shipment status update to customers through Monitoring Movements from Origin to Destination.

• Customer feedback on shipment status and maintain a cordial relationship to build future business.

PRO:

• Obtain new employment visas / work permits for all expatriate employees.

• Monitor and renew employee residence permits.

• Obtain new residence visas for dependents of employees.

• Facilitate renewal of residence visas for dependents.

• Facilitate and follow-up cancellation of visas for employees and dependents.

• Liaise wit h UAE Immigration dept. in obtaining business entry visas for global business visitors.

Cars insurance, roadside assistance, airport services, reservations, banking, and concierge services.

• Managing large amounts of inbound and outbound calls in a timely manner

• Management and resolve customer complaints

• Sell products and place customer orders in the computer system (CRM) • Identify and escalate issues to supervisors

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls where necessary

• Upsell products and services

• Keep front desk clean, tidy and supplied with all the necessary supplies.

• Greet, communicate with and welcome guests.

• Answer all the customers' questions and address their complaints.

• Answer all incoming calls, redirect them when needed.

• Receive letters, packages and send them to appropriate destination.

• Prepare and manage outgoing mail.

• Check, sort and forward emails.

• Monitor office supplies.

• Make supply orders when needed.

• Monitor and update records and files.

• Monitor and log office expenses and costs.

• Receives and inspects all incoming materials and reconciles with purchase orders

• distributes documentation with purchase orders, reports, documents, and tracks damages and discrepancies on orders received.

• Receives and stores documents and confidential files; maintains record of approved document and confidential file destruction.

• Handles and documents storage and transportation of hazardous materials.

• Ships canceled and damaged items back to vendors as appropriate.

• Entering information into specific files or forms from recorded material, hand written pages or figures contained in printed files.

• Insert customer and account data by inputting text based and numerical information from source documents within time limits.

• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.

• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.

• Research and obtain further information for incomplete documents.

• Apply data program techniques and procedures.

• Generate reports, store completed work in designated locations and perform backup operations.

• Scan documents and print files, when needed.

• Keep information confidential.

• Respond to queries for information and access relevant files.

• Comply with data integrity and security policies,

• Ensure proper use of office equipment and address any malfunctions.