TARIQ AHMAD LONE
DUBAI,United Arab Emirates
Summary
Experienced professional focused on supporting legal practices with comprehensive administrative and research skills. Capable of managing case files, drafting legal documents, and conducting thorough legal research, ensuring smooth office operations and timely case progression. Proficient in liaising with clients and maintaining confidentiality, contributing to effective team collaboration.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Personal Banker
Emirates Islamic Bank
Sharjah
02.2025 - 03.2025
- Researched financial products thoroughly to provide thorough, reliable client guidance
- Applied knowledge of financial products to improve customer understanding
- Streamlined banking procedures with efficient use of in-house software
- Assisted customers with loan applications, ensuring eligibility criteria met
- Delivered excellent customer service to foster positive relationships
- Promoted bank's products for increased sales and branch profitability
- Bolstered customer satisfaction by providing bespoke financial advice
- Verified documents for account opening processes, ensuring regulatory compliance met
- Collaborated with team members to meet daily operational requirements smoothly
- Fielded incoming calls from customers, resolving issues swiftly and efficiently
- Gathered feedback from customers, implementing necessary improvements in service offerings
- Initiated cross-selling activities to increase overall business revenue
- Educated clients on digital banking services to simplify transactions
Senior Relationship Officer
Citi Bank NA
Dubai
05.2023 - 08.2024
- Selling multiple products like Credit Cards, Citi Gold Accounts and CPC, other banking Services
- Maintaining positive, empathetic, and professional attitude towards customers at all times
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
Relationship Officer
Mashreq Bank PSC
Dubai
10.2020 - 03.2023
- Acquiring customers for Credit Cards, Personal Loans and other financial products
- Evaluating credit worthiness by processing Business finance applications and documentations on-within specified limits
- Interviewing applicants to determine financial eligibility and feasibility of granting finance
Financial Officer
PJSC
Dubai
10.2018 - 02.2020
- Sourcing multiple Banking products i.e Personal loans, Credit Cards
- Customer servicing is a very important aspect of my daily routine
- Presented diverse product range to corporate clients through personal meetings
- Achieving Sales Targets and giving good service to the customers
- Helping the management with new and innovative offers to help attract more customers
- Collection of all the KYC documents as per the Company law
Business Development Executive
Credit Link Marketing Management LLC
Dubai
01.2016 - 02.2018
- Responsible for maintaining strong relationship with clients
- Achieving Sales and distribution targets within set deadlines
- Responsible to ensure that all sales are completed in an efficient manner
- Maintaining database (Sales force, CRM, Excel, etc.) of prospective client information
- Collection of all the KYC documents as per the Company norms
Education
MBA - Marketing & IT
Punjab Technical University Doaba Business School
05.2010 - 06.2012
B.A. - Business Economics
Kashmir University Govt Degree College
03.2007 - 03.2010
Skills
- Written communication
- Customer interaction
- Enterprise systems
- Listening skills
- AI
- Chatgpt
- Sheets
- MS Office suite
- Interpersonal communication
- Credit applications
- Financial goalsetting
- Financial health checks
- Customer relationship management
- Bank account applications
- Loan assistance
- Banking service promotion
- Insurance decisions
- Financial planning
- Savings accounts
- Business development
Certification
- ChatGPT & AI in Microsoft Excel skill nation
- Python using AI by AI for techies
Languages
English
Hindi
Urdu
Personal Information
Timeline
Personal Banker
Emirates Islamic Bank
02.2025 - 03.2025
Senior Relationship Officer
Citi Bank NA
05.2023 - 08.2024
Relationship Officer
Mashreq Bank PSC
10.2020 - 03.2023
Financial Officer
PJSC
10.2018 - 02.2020
Business Development Executive
Credit Link Marketing Management LLC
01.2016 - 02.2018
MBA - Marketing & IT
Punjab Technical University Doaba Business School
05.2010 - 06.2012
B.A. - Business Economics
Kashmir University Govt Degree College
03.2007 - 03.2010
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