Taru Singhal
Dubai
Summary
Possessing over 26 years experience in sales, managerial and operational roles for three of the world's top players in the Financial Services industry. A well-qualified, trained and experienced professional with expertise in sales & account management, management of people, client relations, and financial services specializing in institutional sales. Has operated in an environment of continuous change and increasing complexity, with excellent analytical, problem-solving and decision-making skills. Strong relationship, communication and presentation skills. A self-motivated, dependable and people oriented manager, driven by the desire to achieve company objectives.
Overview
33
33
years of professional experience
Work History
Head of Distribution - Retail
Zurich International Life Ltd.
2022.06 - Current
- Heading two distribution channels for the organization across the United Arab Emirates, Kingdom of Bahrain and the State of Qatar
- Manage ME strategy and business plan to ensure delivery of Zurich ME's core objectives and operational plan with respect to Retail Distribution Channel
- Promote brand, products and fund proposition, using Radio, and print media
- Design and implement delivery of Business Plans in region with support of Sales Managers which includes designing and implementing tactical incentives and strategic design of sales process
- Understand market dynamics and have vision to help support distribution channel to future proof support we get from them
- Ensure delivery of all objectives that cover Proposition, Sales, Service, Marketing and People customized to Accounts.
- Streamlined distribution processes by implementing efficient inventory management systems and reducing overall operational costs.
Head of IFA Distribution
Zurich International Life Ltd.
2015.01 - 2022.05
- Led most profitable and biggest channel in the region.
- Promote brand, products and fund proposition
- Design and implement delivery of the Business Plans in region with support of Sales Managers.
- Understand market dynamics and have vision to help support distribution channel to future proof support we get from them.
- Worked effectively in fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
Key Account Manager
Zurich International Life Ltd.
2010.05 - 2014.12
- Promote brand, products and fund proposition to key IFA partner
- Develop and build professional relationship with key influencers within accounts across all levels of management.
Head of Business Development - Wealth Management & Bancassurance
First Gulf Bank
2008.12 - 2010.05
- Develop new products and enhance range of products for target market segment
- Provide market updates & information on all products distributed by the bank
- Facilitate sales personnel in addressing client queries and sales support
- Providing periodic departmental review to the Head of Wealth Management & Head of Retail Banking
- Maintain effective relationships with key business partners for business
- Implement approved business strategies / plans within agreed parameters and timelines
- To regularly update and maintain manuals and guidelines to de-risk business for new products launched
- Provide monthly updates on competition analysis
- Provide weekly updates on valuations and Loan To Value Ratio for all structured products
- Monitor, control and activate Margin Calls for all customers as required
- Lead and motivate the product team for Bancassurance & Wealth Management.
Sales Manager
Zurich International Life Ltd.
2007.03 - 2008.11
- Promote brand, products and fund proposition to Bancassurance partners
- Delivery of Sales Targets and Profitability Target by distribution of products and funds through Partners in UAE
- Design and implement delivery of Business Plans for each account on panel which includes designing and implementing incentives to promote sales
- Manage accounts by understanding and preempting their growth plans and delivering excellence in service
- Coordinate with Global Accounts Team to implement and deliver Global initiatives with established players
- Develop and maintain key distributors to influence and align their product decisions to Zurich product offering
- Develop and build professional relationship with key influencers within accounts across all levels of management.
Client Services Manager - New Business
Zurich International Life Ltd.
2003.05 - 2007.02
- Managed the motivation, development and performance of staff in the New Business Team
- Planned, co-ordinates work and regularly monitored the performance of the team against objectives
- Managed the relationships with clients, distributors and regional offices
- Managed the flow of New Business applications from vetting stage to policy issue
- Kept up to date with changes in company, regulatory and legal requirements, imparting knowledge to the team.
Team Leader - Broker Support
Zurich International Life Ltd.
2002.07 - 2003.05
- Created a new team to process applications from our Independent Financial Advisors (IFAs), Tied Agents and the Bancassurance channel
- Provided front line support to the IFA's, Tied Agents and the Bancassurance distribution and all their customers.
Direct Associate - Sales & Distribution
ING Direct Bank
2002.01 - 2002.07
- Sold range of bank's products, including savings, investment and credit accounts to new and existing customers
- Offered additional services/ products to existing customers
- Provided pre-sales & post sales support
- Adhered to quality standards set out by the bank in relation to the sales conversion rate, service quality and the accuracy of the information provided to the client.
Relocation
2001.10 - 2001.12
Relocated to Canada
New Business Supervisor - Client Services
Zurich International Life Ltd.
2000.08 - 2001.10
- Managed the motivation, development and performance of staff in the New Business Team to ensure the delivery of an efficient service and the achievement of objectives
- Provides front line support to the Direct Sales Force/ Regional offices/ Branch offices and all customers/ bank assurance ties etc
- Maintains information systems - hierarchy / daily New Business reports.
Administrator - IFA Department
Zurich International Life Ltd.
1998.08 - 2000.08
- Provided proactive supports to IFA's to ensure a high degree of Customer satisfaction
- Built and nurtured relationships with IFA's and Tied Agents
- Handled and resolved a wide range of servicing queries to provide information and guidance to all IFA's and Tied Agents.
Administration Officer - Client Services
Zurich International Life Ltd.
1997.02 - 1998.08
- Responsible for the entire project cycle for set-up of office in New Delhi
- Assists expatriates with relocation to India
- Responsible for providing infra-structural support to all team members of the Project Team.
Assistant Executive - Client Services
American Express Bank Ltd - TRS
1995.02 - 1997.02
- Managed a team of 40 outsource staff to ensure efficient functioning of Centralized Mail Room function, the backbone for Card Operations Centre, through effective planning of resources and tasks
- Devised and implemented effective controls over mailroom in conjunction with postal and telegraph authorities.
Front Office Staff - Client Services
Maurya Sheraton Hotel & Towers
1993.02 - 1995.02
- Interface with customers regarding billing & FOREX transactions.
Front Office Staff - Client Services
Park Hotel
1991.08 - 1993.02
- Responsible for MIS generation, accountability for room and restaurant revenue, and managing shifts.
Education
Mastering Service Design -
Service Design College
01.2024
Diploma in Sales Coaching -
Institute of Commercial Management
01.2012
Sales Management Course -
DBS Associates
01.2010
Production Boosting Sessions -
Practice Builder, Anthony Morris Associates
01.2008
Negotiation Skills Course -
DBS Associates
01.2007
Advance Constancy Course -
DBS Associates
01.2007
Sales Skills Course -
DBS Associates
01.2006
International Certificate for Financial Advisors (ICFA) -
CII
01.2004
Bachelor of Commerce -
University of Delhi
Delhi, India01.1991
Intermediate Examination -
ICWAI
01.1991
Skills
- Staff Development
- Strategic Planning
- Customer Needs Assessment
- Decision-Making
- Customer Relationship Management
- Mentoring and training
- Key Account Management
- Sales Planning
- Sales Reporting
- Sales Coaching
- Key account growth
- Client Relationship Management
LinkedIn:
https://www.linkedin.com/in/taru-singhal-12991425
Timeline
Head of Distribution - Retail
Zurich International Life Ltd.
2022.06 - Current
Head of IFA Distribution
Zurich International Life Ltd.
2015.01 - 2022.05
Key Account Manager
Zurich International Life Ltd.
2010.05 - 2014.12
Head of Business Development - Wealth Management & Bancassurance
First Gulf Bank
2008.12 - 2010.05
Sales Manager
Zurich International Life Ltd.
2007.03 - 2008.11
Client Services Manager - New Business
Zurich International Life Ltd.
2003.05 - 2007.02
Team Leader - Broker Support
Zurich International Life Ltd.
2002.07 - 2003.05
Direct Associate - Sales & Distribution
ING Direct Bank
2002.01 - 2002.07
Relocation
2001.10 - 2001.12
New Business Supervisor - Client Services
Zurich International Life Ltd.
2000.08 - 2001.10
Administrator - IFA Department
Zurich International Life Ltd.
1998.08 - 2000.08
Administration Officer - Client Services
Zurich International Life Ltd.
1997.02 - 1998.08
Assistant Executive - Client Services
American Express Bank Ltd - TRS
1995.02 - 1997.02
Front Office Staff - Client Services
Maurya Sheraton Hotel & Towers
1993.02 - 1995.02
Front Office Staff - Client Services
Park Hotel
1991.08 - 1993.02
Mastering Service Design -
Service Design College
Diploma in Sales Coaching -
Institute of Commercial Management
Sales Management Course -
DBS Associates
Production Boosting Sessions -
Practice Builder, Anthony Morris Associates
Negotiation Skills Course -
DBS Associates
Advance Constancy Course -
DBS Associates
Sales Skills Course -
DBS Associates
International Certificate for Financial Advisors (ICFA) -
CII
Bachelor of Commerce -
University of Delhi
Intermediate Examination -
ICWAI
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