TARUNA PANWAR
Dubai
Summary
Dynamic Front Office Executive with a proven track record at Regent Palace Hotel, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through proactive problem-solving and attention to detail. Skilled in data management and process improvement, consistently delivering high-quality results under pressure.
Overview
5
5
years of professional experience
Work History
Front Office Executive
Regent Palace Hotel - Ramee Groups Of Hotels & Resorts
02.2024 - Current
- Managed front office operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Developed and maintained filing systems for efficient document retrieval and record-keeping.
- Trained new administrative staff on office protocols and technology use, fostering team efficiency.
- Contributed to revenue generation through upselling products or services during client interactions when appropriate.
- Managed scheduling and staffing to maintain efficient front desk coverage.
- Developed training materials to standardize front office procedures across the team.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
Front Office Associate / GRA
Regent Palace Hotel - Ramee Group of Hotels
02.2022 - 02.2024
- Delivered exceptional customer service, resolving guest inquiries and complaints promptly.
- Coordinated guest feedback collection, leading to enhanced service offerings and guest satisfaction.
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Developed and maintained strong relationships with guests to foster loyalty and repeat visits.
- Collaborated with housekeeping and maintenance teams to address guest needs efficiently.
- Conducted regular training sessions for new staff on hospitality standards and procedures.
- Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.
- Maintained accurate records of guest preferences, enabling tailored experiences during subsequent visits.
- Monitored online reviews, responding professionally while implementing changes based on constructive feedback from guests.
- Facilitated smooth communication between guests and hotel staff by serving as a point-of-contact for inquiries or concerns.
Process Executive - Data Strategy
Cognizant Technologies Solutions
02.2021 - 12.2022
- Led data analysis initiatives to optimize data-driven decision-making processes.
- Developed and implemented data management strategies to enhance operational efficiency.
- Mentored junior staff in data governance best practices and analytical techniques.
- Streamlined reporting processes, resulting in improved accuracy and timeliness of insights.
- Spearheaded process improvement initiatives that enhanced overall performance metrics.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines without compromising quality or accuracy.
- Trained team members on best practices for data management, increasing productivity and consistency across projects.
Education
MBA - Management Education & Research Institute
IP UNIVERSITY
DELHI09-2018
BBA - Information Technology & Management
IP UNIVERSITY
DELHI03-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Decision-making
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Front Office Executive
Regent Palace Hotel - Ramee Groups Of Hotels & Resorts
02.2024 - Current
Front Office Associate / GRA
Regent Palace Hotel - Ramee Group of Hotels
02.2022 - 02.2024
Process Executive - Data Strategy
Cognizant Technologies Solutions
02.2021 - 12.2022
MBA - Management Education & Research Institute
IP UNIVERSITY
BBA - Information Technology & Management
IP UNIVERSITY