Tasabeh Al Fateh Mohammed
Fujairah,UAE
Summary
Customer Service professional with over 5 years of experience in front desk and call centre operations. Proven ability to handle high-volume customer interactions, resolve issues efficiently, and deliver excellent service in fast-paced environments. Skilled in communication, problem-solving, and administrative support. Fluent in Arabic and English.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Front Desk & Customer Service Representative
Al Tahadi Security & Safety Equipment Trading
Fujairah
2022.05 - 2026.07
- Handled 50+ daily customer interactions (calls, emails, and walk-ins), ensuring timely and effective responses.
- Resolved customer complaints promptly, contributing to high customer satisfaction levels.
- Delivered exceptional customer service, boosting satisfaction scores by 30%
- Greeted and assisted customers and visitors, creating a welcoming environment.
- Respond to inquiries and provide accurate information about products and services.
- Manage front desk operations including scheduling, appointments, and visitor records.
- Coordinate with internal departments to ensure smooth service delivery.
- Maintain and update customer databases and documentation accurately.
- Processed orders, tracked requests, and followed up with customers.
- Prepare daily reports on customer interactions and service performance.
Front Desk & Call Center Support
Maktwins Import & Export Co.
Cairo
2018.09 - 2019.09
- Handled incoming calls, delivering effective customer support services.
- Responded to customer inquiries and resolved issues effectively.
- Provided comprehensive product and service information to enhance customer understanding.
- Managed front desk operations, ensuring a welcoming environment for clients.
- Maintained customer records and organized documentation.
- Processed invoices and tracked transactions accurately.
Education
Bachelor of Science (Honors) - Computer Science
International University of Africa
Sudan 2012.01 - 2016.01
Skills
- Front Desk Operations
- Customer Service & Operations
- Call and email support
- Appointment scheduling
- Data entry management
- Microsoft Office skills
- Issue resolution
- Relationship management
- Team Coordination
- Multitasking & Time Management
- Conflict resolution
- Strong Communication Skills
LANGUAGES
Arabic
English
Accomplishments
- Strong cultural awareness and adaptability
- Willing to work flexible shifts
- Passionate about customer experience and service excellence
Timeline
Front Desk & Customer Service Representative
Al Tahadi Security & Safety Equipment Trading
2022.05 - 2026.07
Front Desk & Call Center Support
Maktwins Import & Export Co.
2018.09 - 2019.09
Bachelor of Science (Honors) - Computer Science
International University of Africa
2012.01 - 2016.01