Tashagail Smith
Abu Dhabi
Summary
Results-driven Head Waiter experienced in enhancing customer satisfaction and optimizing service efficiency within high-volume dining environments. Achieved revenue growth and improved team dynamics through effective communication, training, and modernizing operational protocols. Focused on delivering exceptional dining experiences and fostering long-term customer loyalty through attentive service and knowledgeable menu guidance.
Overview
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1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Head Waiter
Ting irie restaurant
Abu Dhabi
10.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Handled customer inquiries and resolved service issues efficiently.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Supervised dining room staff to ensure smooth service flow.
- Trained new waitstaff on restaurant policies and service techniques.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Coordinated with kitchen staff to manage timely food delivery.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Implemented best practices for table settings and presentation standards.
- Monitored wait staff performance and provided feedback when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Verified that all items ordered were delivered correctly to each table.
- Calculated customer charges accurately at the end of meals., issued table checks, and collected payments from customers.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Monitored inventory levels of supplies and communicated needs to management.
- Enforced health and safety regulations in the restaurant dining area.
- Adhered to cash handling policies when accepting payments from customers.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assisted in menu planning by providing feedback on guest preferences.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Restaurant Waiter
Club hotel Riu mamme bay st ann
Ocho Rios st Ann
06.2016 - 07.2020
- Provided exceptional service to high volume of daily customers.
- Provided exceptional customer service to enhance guest dining experiences.
- Delivered food and beverages promptly, following restaurant service standards.
- Greeted customers, provided menus and answered questions about menu items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Handled guest inquiries and complaints with professionalism and care.
- Assisted in training new waitstaff on menu offerings and service protocols.
- Collaborated with kitchen staff to fulfill guest orders efficiently.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Took accurate food and drink orders, using a POS ordering software system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments accurately using point-of-sale systems for transactions.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Participated in banquets or catering functions held outside restaurant premises.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Stocked server areas with supplies before, during and after shifts.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Reviewed daily specials, menu changes and service specifications.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained inventory of dining supplies, ensuring availability during shifts.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
Wait Staff Member
Dry dock restaurant and lounge
Ocho Rios
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions about ingredients.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Managed cash and processed payments accurately at the end of each shift.
- Maintained organized dining areas by clearing tables and resetting for new guests.
- Trained new staff on restaurant procedures and customer service expectations.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Processed payments accurately using cash registers or point-of-sale systems.
- Set up dining room to meet hospitality and service standards.
- Followed all safety procedures when handling hot plates or sharp objects.
- Answered questions about menu selections and made recommendations when requested.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
National Vocational Qualification Of Jamaica (NVQ-J) FOOD & BEVERAGE SERVICE Level 2 - Food And Nutrition
Thé National Council On Technical And Vocational Education
Runaway bay st ann, Jamaica 10.2012 - 03.2013
Skills
- Tableside service
- Menu suggestions
- Wine pairings
- Food safety compliance
- Service efficiency improvement
- Upselling techniques
- Reservation handling
- Staff supervision
- Wait staff training
- Team training
- POS systems operation
- Inventory management
- Customer relationship management
- Ambiance monitoring
- Daily specials memorization
- Dish preparation
- Plates presentation
- Table setting arrangements
- Table setting
- Table bussing
- Problem solving
- Basic accounting
- Food and beverage pairings
- Item promotion
- Effective communication
- Conflict resolution
- Time management
- Attention to detail
- Table setting
- Relationship management
- Dish preparation
- Plates presentation
- Customer service
- Customer inquiry handling
- Service standards adherence
Languages
English
First Language
Certification
- Qualification of Jamaica (NVQ-J)FOOD & BEVERAGE SERVICE Level 2
Timeline
Head Waiter
Ting irie restaurant
10.2022 - Current
Restaurant Waiter
Club hotel Riu mamme bay st ann
06.2016 - 07.2020
National Vocational Qualification Of Jamaica (NVQ-J) FOOD & BEVERAGE SERVICE Level 2 - Food And Nutrition
Thé National Council On Technical And Vocational Education
10.2012 - 03.2013
Wait Staff Member
Dry dock restaurant and lounge