Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Tashingakunashe Keith Stephen  Chaya

Tashingakunashe Keith Stephen Chaya

Dubai

Summary

A highly skilled professional with excellent communication and exceptional interpersonal skills, demonstrating keen attention to detail and culture awareness. Known for promptness in service delivery, consistently ensuring high-quality outcomes. Committed to leveraging these competencies to drive success in future roles.

Overview

7
7
years of professional experience

Work History

Restaurant Waiter

The Els Club
01.2024 - Current

•Delivered excellent customer service through friendly and polite interaction.


•Enhanced customer satisfaction by promptly attending to queries and requests.


•Relayed feedback from customers to manage for continuous improvement.


•Remained calm under pressure, ensuring better performance during peak hours.


•Provided friendly, courteous service,maximising positive customer satisfaction ratings.


•Explained dish components clearly to inform customers decisions.


•Demonstrated proficiency in using point of sale systems for accurate billing.

Customer Service Representative

Meikles Hotel
03.2022 - 10.2023
  • Managed customer inquiries, providing accurate information and resolving issues efficiently.
  • Assisted in maintaining high standards of service, contributing to positive guest experiences.
  • Collaborated with team members to streamline communication processes and enhance service delivery.
  • Utilized hotel management software to track reservations and ensure accurate billing procedures.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Enhanced communication channels through regular updates on company policies and promotions.

Sales Attendant

Fleximart
02.2019 - 12.2022
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained inventory accuracy through regular stock checks and efficient organization of merchandise.
  • Operated point-of-sale system, processing transactions quickly and accurately to ensure customer satisfaction.
  • Collaborated with team members to optimize store layout and visual merchandising for improved sales.
  • Supported promotional activities by setting up displays and distributing marketing materials within the store.
  • Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
  • Engaged with customers to build rapport and loyalty.

Waiter and Food Runner

Jambers Lounge And Bar
02.2021 - 01.2022
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
  • Assisted in menu selections, enhancing dining experiences through knowledgeable recommendations.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to deliver timely food orders and accommodate special requests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.

Education

High School Diploma - A Levels

Prince Edward Highschool
Harare Zimbabwe
11.2018

Skills

    Excellent communication skills

    keen attention to detail

    Promptness in service delivery

    Exceptional interpersonal skills

    Cultural awareness

Languages

English, Shona and Ndebele
Bilingual or Proficient (C2)

Timeline

Restaurant Waiter

The Els Club
01.2024 - Current

Customer Service Representative

Meikles Hotel
03.2022 - 10.2023

Waiter and Food Runner

Jambers Lounge And Bar
02.2021 - 01.2022

Sales Attendant

Fleximart
02.2019 - 12.2022

High School Diploma - A Levels

Prince Edward Highschool
Tashingakunashe Keith Stephen Chaya