TASHMA PERERA
Dubai,United Arab Emirates
Summary
Combining strong Administration Skills, Customer Service Skills, Sales and problem-solving skills and hard work acumen to prompt established efficiency, resolve problems and optimize productivity. Forward focused on Business Administration, economics, Business Studies. Professional with more than 7 years in Administration field in industrial kitchen equipment industry in UAE, customer service and Coordination cum Estimation to achieve organizational goals to maximize profitability and support to end users. Possess excellent communication, leadership and coordination skills and ability to work on deadlines. An extremely confident, assertive, and organized individual who has ability to priorities workloads. Knowledge and worked with software's like SAP, Auto Quote, Sales force and COBRA. Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
BUSINESS ADMINISTRATION MANAGER
WELBILT MIDDLE EAST FZE.
Dubai, United Arab Emirates
04.2023 - Current
- HANDLING CUSTOMER ENQUIRIES FROM ALL REGIONS – UAE, SAUDI ARABIA, OMAN, QATAR, KUWAIT, LEBONAN, EGYPT AND OTHER COUNTRIES
- Review and quote for industrial kitchen equipment for the distributors by considering discounts and cost given by factories according to the deadlines given.
- Preparing quotations 20 + for projects and estimation as per the BOQ received
- Provide best competitive offers to compete with other brands.
- Advise and arranging training sessions for the distributors, hotels, restaurants, cafes on product and brand marketing.
- Documentation
- Keep correct records of all official documents and record keeping.
- Arranging events, training programs
- Coordinate with factories and marketing managers and arrange required exhibition events and product trainings.
- Accounting
- Calculating monthly expenses of the staff and preparing required accounting for the claims and pay for the staff after approvals.
- Handling all vendor payments and arrange payments monthly.
- Successfully delivered on tasks within tight deadlines.
- Applied positive customer service approach to increase satisfaction levels.
- Procurement Management
- Arrange, handling all office requirements by keeping required records.
OPERATIONAL COORDINATOR
AMTC FOOD SERVICEEQUIPMENT LLC
DUBAI, UAE
01.2022 - 01.2023
- Provided administration's support and secretarial support to company.
- Arranging and scheduling meetings, interviews, manage all admin duties to assist the company head.
- Coordination
- Coordinate with respective staff and customers to gather required sales information and prepare reports and presentations.
- Maintain Sales reports and follow up,
- Preparing BOQs and quotations for end users by considering discounts and pricing structures, Handling petty cash and other accounting works.
- Increased customer satisfaction by resolving issues.
SALES COORDINATOR AND SERVICE COORDINATOR
CATERLUX TRADING LLC
UAE, UNITED ARAB EMIRATES
01.2017 - 01.2021
- DUTIES AND RESPONSIBILITIES AS SALES COORDINATOR Check and enter all enquiries in the system (SAP) which received from end users
- Daily checking 1000 + emails and need to forward to concerned team in departments
- Create and Prepare Sales orders in the system according to the purchase orders which receive from customers
- Create Model Numbers and Part numbers of Equipments and Spare parts which need to import from different manufacturers
- Preparing Sales order lists
- Primarily assist with sales team, focusing mostly on managing schedules and record keeping
- Problem solving by applying logical and lateral thinking to issues and thencoming up with viable sales solutions
- DUTIES AND RESPONSIBILITIES AS A SERVICE COORDINATOR Scheduling Technical Team for inspection and repairs of equipments
- Maintaining schedule with customer enquiries which receive by email sand calls
- Collect all inspection and repairing reports from technical team and preparing quotations for end users
- Pricing for spare parts by considering discounts, profits, and logistic charges according to the country import
- Generate quotations, sales orders, delivery orders and invoicing by using SAP.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
ACCOUNTANT EXECUTIVE
UF LANKA PVT
COLOMBO, SRI LANKA
01.2016 - 01.2017
- Checking and handling the company bank account by keeping account balance
- Collect receivables from customers and arrange monthly staff salaries and other vendor payments
- Arrange monthly utility bills and other payments
- Arrange and do all payables for suppliers from different countries through bank
- Preparing TT payments for the international transaction.
- Generated invoices based on established accounts receivable schedules and terms.
- Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Reconciled accounts from income and expense data to net worth and assets.
- Maintained integrity of general ledger, including chart of accounts.
JUNIOR SECRETARY
SAMPTH BANK PLC
SRI LANKA
01.2015 - 01.2016
- Typing and Editing Legal Documents of the bank, Support management staff for the documentation work and record keeping
- Make travel arrangement for staff as required and arranging required meetings.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Received and placed telephone calls to clients and prospective clients.
- Updated files and records with precise system navigation.
- Maintained accurate and up-to-date databases containing confidential information.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
Education
CERTIFICATE COURSE IN COMPUTER APPLICATION -
ENGLIH LANGUAGE COURSE IN BRITISH COUNCIL - undefined
G.C.E ORDINARY LEVEL EXAMINATION - COMMERCE
SRI RAHULA BALIKA VIDYALAYA
COLOMBO 01.2011 - 01.2011
BACHELOR OF BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT - MAJOR IN MANAGEMENT
IIC UNIVERSITY AND TECHNOLOGY AFFILIATED WITH ICBM
CAMBODIA 01.2019 - 01.2023
G.C.E ADVANCED LEVEL EXAMINATION - BUSINESS STUDIES and ACCOUNTING
SRI RAHULA BALIKA VIDYALAYA
COLOMBO 01.2014 - 01.2014
Skills
- RISK MANAGEMENT
- CUSTOMER SERVICE
- REPORT WRITING
- TIME MANAGEMENT
- ESTIMATION
- PROJECT MANAGEMENT
- CLIENT MANAGEMENT
- EVENT MANAGEMENT
- PRESENTATION
- MSFT MICROSO
- OUTLOOK
- GENSOFT
- SALESFORCE
- SAP SYSTEM PROFICIENCY
Custom
I HEREBY CERTIFY THAT ABOVE INFORMATIONS ARE TRUE AND ACURATE AS PER MY KNOWLEDGE
Personal Information
Title: BUSINESS ADMINISTRATION MANAGER
Languages
English
Fluent
SINHALA
Native
References
References available upon request.
Timeline
BUSINESS ADMINISTRATION MANAGER
WELBILT MIDDLE EAST FZE.
04.2023 - Current
OPERATIONAL COORDINATOR
AMTC FOOD SERVICEEQUIPMENT LLC
01.2022 - 01.2023
BACHELOR OF BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT - MAJOR IN MANAGEMENT
IIC UNIVERSITY AND TECHNOLOGY AFFILIATED WITH ICBM
01.2019 - 01.2023
SALES COORDINATOR AND SERVICE COORDINATOR
CATERLUX TRADING LLC
01.2017 - 01.2021
ACCOUNTANT EXECUTIVE
UF LANKA PVT
01.2016 - 01.2017
JUNIOR SECRETARY
SAMPTH BANK PLC
01.2015 - 01.2016
G.C.E ADVANCED LEVEL EXAMINATION - BUSINESS STUDIES and ACCOUNTING
SRI RAHULA BALIKA VIDYALAYA
01.2014 - 01.2014
G.C.E ORDINARY LEVEL EXAMINATION - COMMERCE
SRI RAHULA BALIKA VIDYALAYA
01.2011 - 01.2011
CERTIFICATE COURSE IN COMPUTER APPLICATION -
ENGLIH LANGUAGE COURSE IN BRITISH COUNCIL - undefined
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