Tasneem Batliwala
Sharjah,UAE
Summary
- Skilled Therapist and Social Counsellor with strong understanding of various theories and techniques used to support individuals and families facing Physical, emotional and mental health challenges. Highly empathetic and compassionate, and works well with diverse populations.
- Driven and Ambitious Marketing & Sales professional. Creative, friendly and communicative team player. Proven success in crafting SEO-optimized written content that improves online rankings.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Healer- Reiki, Acupressure & Counseling Therapy
Finger Touch Healing
Sharjah, UAE
01.2014 - Current
- Assessed case assignments to determine appropriate treatment plans.
- Monitored client progress to update case records and reports.
- Documented abnormalities, risks and changes of behavior to plan for next course of treatment.
- Educated and advised families techniques in dealing with mental health issues.
- Participated in meetings and training to align with guidelines and procedures for Best Treatment Plan.
- Helped patients maintain general health with consideration to cultural and socioeconomic factors.
- Addressed their physical and mental impairments to provide diagnoses and treatment options.
- Developed and implemented treatment plans for physical, mental and psychosocial ailments.
- Monitored patient wellness and advocated for needs to verify proper treatments.
- Conducted therapeutic interviews on group and individual basis.
- Evaluated need for follow-up services after providing course of therapeutic treatment.
- Recognized and addressed patterns in client behavior's.
- Recommended possible treatments and solutions to manage problems.
- Analysed effect of heredity, social and occupational factors on patterns in thought and behaviour.
Network Marketer
Qnet Pvt Ltd
Dubai, UAE
03.2011 - 08.2013
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Expertly used marketing tools such as Outbound and Inbound Marketing to devise targeted Marketing strategy, resulting in expected Sales.
- Devised and implemented new strategies in response to new trends and technologies.
- Attended networking events, establishing solid relationships with other business professionals.
- Used exceptional skills in leadership, communication and team building to instill strong company-wide culture.
Private Home Tutor
Self
Pune , India
10.2005 - 03.2011
- Supported students' development to aid in-classroom learning outcomes by working on their grasping and learning skills.
- Maintained advanced knowledge of the course through prior and regular planning through researches and all books related to course.
- Provided engaging group and 1:1 lesson support to help students achieve optimum academic results.
- Monitored students' assessment marks to identify areas of improvement and build confidence.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Designed and evaluated Individual Learning Plans using person-centred approach.
- Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
Customer Service Executive
Mphasis India Pvt Ltd
Pune, India
01.2003 - 04.2005
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Offered detailed product and service advice based on customer needs.
- Handled live chat queries within strict timeframe targets.
- Resolved complaints with proactive problem-solving and analysis.
- Explained benefits and advantages of different product and service offerings to customers.
- Improved company processes by analysing customer feedback and service trends.
- Updated account information after customer calls for well-maintained data accuracy.
- Maintained working knowledge of available products and services.
- Assessed service statistics and drafted detailed reports based on results.
- Participated in meetings to discuss goals and sales target.
Education
Bachelor of Applied Science - Computer Science
Crescent High School
Pune, India 06.2002 - 05.2005
Skills
- Visionary
- Leadership
- Team Building & Team Management
- Planner
- Soft Skills
- Customer Relationship Management
- Sales
- Marketing
- Negotiation
- Customer Service Management
- Stress Management
- Counsellor for Mental Health
- Hospitality
Languages
English
Fluent
Hindi
Fluent
Marathi
Upper intermediate
Certification
- Reiki Grand Master, Cosmic Energy Centre - 2 years
- Pranic Healing, World Pranic Healing Foundation, Inc - 1 month
Timeline
Healer- Reiki, Acupressure & Counseling Therapy
Finger Touch Healing
01.2014 - Current
Network Marketer
Qnet Pvt Ltd
03.2011 - 08.2013
Private Home Tutor
Self
10.2005 - 03.2011
Customer Service Executive
Mphasis India Pvt Ltd
01.2003 - 04.2005
Bachelor of Applied Science - Computer Science
Crescent High School
06.2002 - 05.2005
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