Tasneem Khamkar
Freelance Recruiter Emiratization ,Freelance Recruiter ,HR & Admin Manager, Certified HR Professional
Dubai
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Skilled in diverse areas including Recruiting, HR and Admin Management , Customer Services with more than 8 years' experience. Responsible in Administration with strong knowledge of Human Resources practices. Human Resource professional seeking a new and challenging opportunity to utilize my education and public sector Recruiting , HR & Admin work experience. I offer strong attention to detail, highly professional attitude, excellent problem-solving skills, and well-developed time management abilities. I am a hard-working, driven team player with a positive attitude. I will be an asset to your organization.
Overview
10
10
years of professional experience
Work History
Freelance Hiring Manager (Emiratization)
Confidential
07.2023 - Current
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Advertised job opportunities on social media platforms and job boards.
Freelance Recruiter
Confidential
11.2023 - Current
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with hiring managers to understand job requirements and expectations.
- Developed recruiting strategies to identify qualified candidates and build network.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Operated and maintained applicant tracking and candidate management systems.
HR & ADMIN MANAGER
Bonanza Global DMCC
11.2014 - 07.2020
- Managed Human Resources & Admin related activities including Recruitment, Talent Acquisition, compensation, career development, performance measurement, training and personnel affairs of employee
- Supervise day-to-day operations of the administrative department & staff members
- Directs and oversees all administration related activities including security, preventative and corrective maintenance, office supplies and transportation
- Developing, reviewing, and improving administrative systems, policies, and procedures
- Worked with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses
- Plan, schedule, and promote office events, including meetings, conferences, interviews, orientations, and training sessions.
CUSTOMER SERVICE AGENT
Casper Advertising & Publishing
01.2014 - 09.2014
- Handle Customer inquiries both telephonically and by email
- Managed and resolved customer complaints
- Follow up on customer calls where necessary
- Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures
- Maintain call center database by entering information
- Fulfilled requests by clarifying desired information, completing transactions, forwarding requests.
ADMINISTRATIVE COORDINATOR
Al Ghoul Immigration Services
03.2013 - 12.2013
- Maintain Administrative workflow by studying methods, implementing cost reductions, developing reporting procedures
- Provided information by answering questions and requests
- Accomplished department and organization mission by completing related results as needed
- Guide Staff actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management
- Plan, initiate & manage administrative activities.
CUSTOMER SERVICE EXECUTIVE
DU Communication Center
12.2010 - 01.2013
- Open customer accounts by recording account information
- Maintained customer records by updating account information
- Prepared product or service reports by collecting and analyzing customer information
- Contributed to team effort by accomplishing related results as needed
- Select and explain the best solution to solve the problem
- Provided feedback on the efficiency of the customer service process
- Process orders, forms, applications and requests.
CUSTOMER COORDINATOR
Mashreq Bank
06.2009 - 10.2010
- Deal directly with Customers either by telephone, electronically or Walk-in
- Handle and resolve customer complaints
- Responded promptly to customer inquiries
- Performed customer verifications
- Directed requests & unresolved issues to the designated resource
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal departments.
Education
B.COM (Bachelor of Commerce) -
Rayalaseema University
01.2021
Skills
- Self-confidence
- Persistence
- Being open to change and new ideas
- Time Management
- Resilience
- Self-Discipline
- Empathy
- Active listening
- Emotional intelligence
- Excellent Communication Skills
- Computer Literacy
- Planning/Organizing
- HR and Administration
- Talent Acquisition
- Customer Services
- Problem Solving
- Multitasking
Languages
Arabic, English, Hindi, Urdu
Certifications
- HR & Payroll Management Training, Lead Academy, United Kingdom, 2021, United Kingdom
- Diploma in Human Resources - HR, Alison, Ireland, 2022, Ireland
- Mini MBA - CPD ACCREDITED, IPHM, Lead Academy, United Kingdom, 2022, United Kingdom
Event Participation
Finalist for SHE Community Worker Award, 03/06/2020, Dubai, UAE
References
Professional, academic and personal references could be furnished upon request.
Timeline
Freelance Recruiter
Confidential
11.2023 - Current
Freelance Hiring Manager (Emiratization)
Confidential
07.2023 - Current
HR & ADMIN MANAGER
Bonanza Global DMCC
11.2014 - 07.2020
CUSTOMER SERVICE AGENT
Casper Advertising & Publishing
01.2014 - 09.2014
ADMINISTRATIVE COORDINATOR
Al Ghoul Immigration Services
03.2013 - 12.2013
CUSTOMER SERVICE EXECUTIVE
DU Communication Center
12.2010 - 01.2013
CUSTOMER COORDINATOR
Mashreq Bank
06.2009 - 10.2010
B.COM (Bachelor of Commerce) -
Rayalaseema University
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