Summary
Overview
Work History
Education
Skills
Timeline
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TASNIM AFANA

TASNIM AFANA

Patient Compliance Coordinator
Ajman

Summary

Highly Accomplished Professional with extensive healthcare experience of 12 years in Customer Service, communication skills and Management , Diligent supportive leader with deep understanding of healthcare medical felid and successful strategies to achieve results.

Strengths include leveraging data to optimize approaches and capitalizing on new opportunities in career.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Patient Happiness Coordinator

Oriana Hospital
03.2022 - 03.2024
  • Addressing Inquiries, Staff performance auditor, VIP and royalty patients.
  • Overseeing day-to-day operations, managing staff, ensuring excellent customer service and handling budgeting.
  • Coordinating training programs, provides support and advice to all staff groups with regard to individual.
  • Complaints floor handling, Identifies, escalates and manages complaints, ensures accurate recording of information.
  • Prepares detailed reports.
  • Ensures of new staff completes a planned documented departmental orientation.

Patient Relations Representative - Temporary Contract

University Hospital Sharjah
11.2020 - 12.2021
  • Handel complainants and identify concerns to achieve satisfaction feedbacks and reviews.
  • Monitor emergency floor and maintain healthy environment.
  • Attending calls from the callcenter related to patients concerns,
  • Cashier billing payment.
  • Track Insurance approvals to ensure smooth procedures.
  • Assign radiology procedures with other clinical departments.

Client Relation Officer

Osraty Physiotherapy Clinic
08.2018 - 09.2019
  • Ensure smooth day to day operations of the Customer Service Information Desk team.
  • Handle and resolve all customer complaints received in accordance with the established Customer Service policies.
  • Follow up with the treatments and develop the services.
  • Provides complaints training to all levels of staff as and when required.

Call Centre Agent

American Center for Psychiatry and Neurology - Mental Health Field
01.2015 - 07.2018
  • Inbound and outbound calls, Insurance Eligibility checking, booking appointments.
  • Patient Coordinator 2016-2018.
  • Outpatient Registration, Cashier and billing.
  • Respond to mails, Live chat and messages.
  • Support team leader officer with daily operational functions.

Education

MBA - Hospital Administration

Jaipur National University
Sharjah
04.2001 -

KHDA Dubai - SAP Human Resource HR/HCM

Global Solutions
Dubai, United Arab Emirates
04.2001 -

BBA - Art And Science

Griggs University
Ajman
04.2001 -

High School Diploma -

Fatima Bent Asad
Abu Dhabi, United Arab Emirates
04.2001 -

Skills

  • Business Development
  • Cross-selling expertise
  • Operations management
  • Continuous improvements
  • Documentation and reporting
  • Relationship building and management
  • Customer service-oriented
  • Communication Skills
  • Supportive Leadership
  • Risk management evaluation
  • Complex problem-solving
  • Presentations and proposals
  • Staff training and mentorship
  • Performance auditing

Timeline

Patient Happiness Coordinator

Oriana Hospital
03.2022 - 03.2024

Patient Relations Representative - Temporary Contract

University Hospital Sharjah
11.2020 - 12.2021

Client Relation Officer

Osraty Physiotherapy Clinic
08.2018 - 09.2019

Call Centre Agent

American Center for Psychiatry and Neurology - Mental Health Field
01.2015 - 07.2018

MBA - Hospital Administration

Jaipur National University
04.2001 -

KHDA Dubai - SAP Human Resource HR/HCM

Global Solutions
04.2001 -

BBA - Art And Science

Griggs University
04.2001 -

High School Diploma -

Fatima Bent Asad
04.2001 -

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TASNIM AFANAPatient Compliance Coordinator