TASNIM AFANA
Patient Compliance Coordinator
Ajman
Summary
Highly Accomplished Professional with extensive healthcare experience of 12 years in Customer Service, communication skills and Management , Diligent supportive leader with deep understanding of healthcare medical felid and successful strategies to achieve results.
Strengths include leveraging data to optimize approaches and capitalizing on new opportunities in career.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Patient Happiness Coordinator
Oriana Hospital
2022.03 - 2024.03
- Addressing Inquiries, Staff performance auditor, VIP and royalty patients.
- Overseeing day-to-day operations, managing staff, ensuring excellent customer service and handling budgeting.
- Coordinating training programs, provides support and advice to all staff groups with regard to individual.
- Complaints floor handling, Identifies, escalates and manages complaints, ensures accurate recording of information.
- Prepares detailed reports.
- Ensures of new staff completes a planned documented departmental orientation.
Patient Relations Representative - Temporary Contract
University Hospital Sharjah
2020.11 - 2021.12
- Handel complainants and identify concerns to achieve satisfaction feedbacks and reviews.
- Monitor emergency floor and maintain healthy environment.
- Attending calls from the callcenter related to patients concerns,
- Cashier billing payment.
- Track Insurance approvals to ensure smooth procedures.
- Assign radiology procedures with other clinical departments.
Client Relation Officer
Osraty Physiotherapy Clinic
2018.08 - 2019.09
- Ensure smooth day to day operations of the Customer Service Information Desk team.
- Handle and resolve all customer complaints received in accordance with the established Customer Service policies.
- Follow up with the treatments and develop the services.
- Provides complaints training to all levels of staff as and when required.
Call Centre Agent
American Center for Psychiatry and Neurology - Mental Health Field
2015.01 - 2018.07
- Inbound and outbound calls, Insurance Eligibility checking, booking appointments.
- Patient Coordinator 2016-2018.
- Outpatient Registration, Cashier and billing.
- Respond to mails, Live chat and messages.
- Support team leader officer with daily operational functions.
Education
MBA - Hospital Administration
Jaipur National University
Sharjah 2001.04 -
KHDA Dubai - SAP Human Resource HR/HCM
Global Solutions
Dubai, United Arab Emirates 2001.04 -
BBA - Art And Science
Griggs University
Ajman 2001.04 -
High School Diploma -
Fatima Bent Asad
Abu Dhabi, United Arab Emirates 2001.04 -
Skills
- Business Development
- Cross-selling expertise
- Operations management
- Continuous improvements
- Documentation and reporting
- Relationship building and management
- Customer service-oriented
- Communication Skills
- Supportive Leadership
- Risk management evaluation
- Complex problem-solving
- Presentations and proposals
- Staff training and mentorship
- Performance auditing
Timeline
Patient Happiness Coordinator
Oriana Hospital
2022.03 - 2024.03
Patient Relations Representative - Temporary Contract
University Hospital Sharjah
2020.11 - 2021.12
Client Relation Officer
Osraty Physiotherapy Clinic
2018.08 - 2019.09
Call Centre Agent
American Center for Psychiatry and Neurology - Mental Health Field
2015.01 - 2018.07
MBA - Hospital Administration
Jaipur National University
2001.04 -
KHDA Dubai - SAP Human Resource HR/HCM
Global Solutions
2001.04 -
BBA - Art And Science
Griggs University
2001.04 -
High School Diploma -
Fatima Bent Asad
2001.04 -