Tasnim Alameri
Cairo,Egypt
Summary
Results-driven professional with over 8 years of diverse experience across the humanitarian, communications, and client services sectors. Proven ability to lead cross-functional teams, manage complex programs, and build strategic partnerships in fast-paced, multicultural environments. Adept in project coordination, public relations, and customer engagement, with a strong foundation in creative problem-solving and emotional intelligence. Demonstrated success working with international organizations, including NGOs and private sector clients, delivering impactful solutions aligned with organizational goals. Fluent in Arabic and English, with a passion for excellence and continuous growth.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Client Services Advisor
Crystel
Amman, Jordan
01.2022 - 08.2025
- Assisted clients with inquiries and provided tailored solutions
- Ensured exceptional customer satisfaction through proactive communication
- Maintained and updated client records and feedback logs
- Collaborated with internal teams to address and resolve complex client concerns
Public Relations Specialist
Visionary Communications
Amman, Jordan
01.2019 - 01.2021
- Developed and executed strategic PR campaigns to elevate brand reputation
- Fostered relationships with media outlets and key stakeholders
- Organized corporate events and press conferences to enhance visibility
- Analyzed public perception and crafted messaging to address challenges
English Teacher
Al Intilaqa Preschool
Amman, Jordan
01.2018 - 01.2019
- Designed and implemented engaging lesson plans for preschool learners
- Facilitated language development through interactive activities
- Monitored student progress and provided personalized support
- Engaged parents to create a supportive learning environment
Program Officer
Grains of Hope Local Organization
Amman, Jordan
01.2017 - 01.2018
- Coordinated program initiatives to align with organizational objectives
- Prepared comprehensive reports on project performance and impact
- Collaborated with donors to secure funding and resources
- Organized capacity-building workshops for team development
Program Officer
Olive Branch Humanitarian Organization
Amman, Jordan
01.2016 - 01.2017
- Led humanitarian projects addressing the needs of vulnerable populations
- Conducted needs assessments to shape program strategies
- Managed donor compliance and reporting requirements
- Facilitated community engagement sessions to drive impact
Marketing & Client Services Manager
Change Media and Telecommunications Services
Yemen
01.2013 - 01.2014
- Led marketing and client management efforts for high-profile accounts including Pepsi, MTN, Hardee’s, and Jaguar
- Coordinated cross-functional teams to deliver integrated marketing campaigns across digital, print, and experiential platforms
- Maintained strong client relationships, ensuring brand consistency, campaign effectiveness, and long-term satisfaction
- Played a key role in pitching creative concepts and strategies that increased client engagement and market share
2nd Grade Class Teacher
Sam Yemen International School
Yemen
01.2009 - 01.2010
- Taught core English subjects to second-grade students
- Developed creative lesson plans to enhance student engagement
- Evaluated academic performance and tailored support strategies
- Promoted an inclusive and interactive learning environment
Education
B.A. - Graphic Design
Limkokwing University
01.2007 - 01.2008
High School Diploma (Foundation) - undefined
Sam Yemen International School
01.2006 - 01.2007
Skills
- Leadership & Management: Program & Project Management, Team Leadership, Stakeholder Engagement, Training & Capacity Building
- Communication & Strategy: Public Relations, Corporate Communications, Creative Campaigns, Cross-Cultural Collaboration
- Operations & Analysis: Monitoring & Evaluation (MEAL), Data-Driven Decision-Making, Humanitarian Operations
- Technical: CRM (Salesforce, HubSpot), Microsoft Office, Adobe Illustrator, Canva, Procreate
Certification
- International Humanitarian Law (OCHA)
- Gender and Vulnerability Assessment (NRC)
- Monitoring for Protection Concerns (NRC)
- Focus Group Discussion (Save the Children)
- Managing People in Emergencies (NRC)
- Advanced Databases and SQL (IMMAP)
- General Information Management (IMMAP)
- Protection Mainstreaming (UNHCR & IRC)
Languages
Arabic
English
References
Available upon request.
Timeline
Client Services Advisor
Crystel
01.2022 - 08.2025
Public Relations Specialist
Visionary Communications
01.2019 - 01.2021
English Teacher
Al Intilaqa Preschool
01.2018 - 01.2019
Program Officer
Grains of Hope Local Organization
01.2017 - 01.2018
Program Officer
Olive Branch Humanitarian Organization
01.2016 - 01.2017
Marketing & Client Services Manager
Change Media and Telecommunications Services
01.2013 - 01.2014
2nd Grade Class Teacher
Sam Yemen International School
01.2009 - 01.2010
B.A. - Graphic Design
Limkokwing University
01.2007 - 01.2008
High School Diploma (Foundation) - undefined
Sam Yemen International School
01.2006 - 01.2007
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