Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Affiliations
Accomplishments
References
Timeline
Generic
Tatenda Tafireanyika

Tatenda Tafireanyika

Dubai

Summary

Knowledgeable and dynamic Guest Relations Representative with a proven track record at The Space Events and Sports, excelling in guest relations and operations management. Expert in conflict resolution and event coordination, consistently enhancing guest satisfaction through effective communication and strategic initiatives. Recognized for training staff to deliver exceptional service and fostering a positive environment. Well-versed in managing compliance requirements, and improving guest experience with the premises. Looking for new growth-oriented position with a progressive company.

Overview

7
7
years of professional experience

Work History

Guest Relations Executive

The Space Events and Sports
Dubai
02.2022 - Current
  • Greet and welcome guests to establish a positive first impression.
  • Manage guest inquiries, resolving issues promptly.
  • Coordinate special requests to elevate guest experiences.
  • Train new staff on guest service protocols effectively.
  • Maintain accurate records of guest feedback and preferences.
  • Develop and implement strategies to enhance guest satisfaction.
  • Facilitate communication between guests and management teams.
  • Oversaw front desk operations for efficient check-in processes.
  • Always give guests good information about our venue, and provide references for previous events we have hosted.
  • Reply to emails and phone calls regarding the event venue pricing, inquiries, and site visits.
  • Offer guests beverages and refreshments upon arrivals.

Golf Operations Supervisor (Guest Service Attendant)

Dubai Golf ( Jumeriah Golf Estates )
Dubai
08.2018 - 02.2022
  • Managed daily operations of golf course, pro shop, and practice facilities to ensure high standards.
  • Scheduled and organized tournament events, collaborating with various departments.
  • Resolved customer complaints in a timely manner.
  • Created reports related to operational activities such as tournament results or monthly rounds played totals.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Provided warm welcome to guests, offering guidance to enhance overall experience.
  • Demonstrated leadership by making key management decisions to effectively resolve challenges.
  • Coordinated staff schedules and event logistics to optimize resource allocation.
  • Achieved high customer satisfaction through prompt responses to inquiries while maintaining professionalism.
  • Managed tee sheet operations for efficient flow of golfers and optimal course utilization.
  • Supervised and trained guest service attendants to ensure high-quality performance.
  • Conducted inventory management for golf operations equipment and supplies.

Education

Diploma in Customer Service -

Alison
Dubai
03-2025

Diploma - Business & Operations Management

Alison
Dubai
01.2025

Higher National Certificate - Business Management

London School of Business Administration
Dubai
01.2024

Skills

  • Ability to work under pressure
  • Communication skills
  • Customer service and support
  • Hands-on tasks
  • Team building
  • Project management
  • Event coordination
  • Conflict resolution
  • Guest relations
  • Operations management

Hobbies and Interests

  • Playing Golf
  • Reading
  • Traveling & Sports

Languages

English

Personal Information

  • Nationality: Zimbabwean
  • Driving License: UAE Driving License

Affiliations

  • Reading
  • Playing golf
  • Sports

Accomplishments

  • Certificate of recognition by DP World Tour
  • Course certificate on how to R.E.A.C.T to difficult customers by Dubai Golf

References

References available upon request.

Timeline

Guest Relations Executive

The Space Events and Sports
02.2022 - Current

Golf Operations Supervisor (Guest Service Attendant)

Dubai Golf ( Jumeriah Golf Estates )
08.2018 - 02.2022

Diploma in Customer Service -

Alison

Diploma - Business & Operations Management

Alison

Higher National Certificate - Business Management

London School of Business Administration

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Tatenda Tafireanyika